What’s New

An option to add a Global Tenant to the Change Management Impact Configuration page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. All the Local Tenants under the Global Tenant inherit the configurations made for the Global Tenant. The Global Tenant configurations cannot be modified from the Tenant configuration pages.

To know more about How to Configure Impact for Change Management, refer to Configuring Impact.

You can perform the following functions under Change Management Impact Configuration in Global Tenant:

Create Configurations in the Global Tenant.
View Configurations in Global & Local Tenant.
Modify Editable fields (Active, Default and Sort Order) for values in Local tenant without De-linking.
Localization of Global value by delinking it in the Local tenant.

Configure Impact for Global Tenant

To add Impact in the Global Tenant, perform the following steps:

Navigate to Change > Configuration > Impact.

The Impact List page is displayed.

Figure: Impact List Page
Select the Tenant as GLOBAL TENANT > In the ACTIONS Panel, click ADD NEW.

The Impact Details Page is displayed.

Figure: Impact Details Page
Enter the Details and click Some of the fields are explained in the following table.

Field	Description
DETAILS
Impact Name	Type in a name for the Impact.
Sort Order	Type in a numeric value, which indicates the sequence number in which the Impact will be displayed in the Impact list on the configuration pages of the application.
Default	Select this check box to display this Impact value as the default Impact value on the other pages of the application.
Active	Indicates the status of the Impact value. If selected, the Impact value becomes an available option on the other pages of the application. If not selected, the Impact value becomes an inactive value. The inactive Impact values are not displayed in the Impact list on the other pages of the application.

Viewing a Globally Configured Impact in Local Tenant

To view a Globally configured Impact in the Local Tenant, perform the following steps:

Navigate to Change > Configuration > Impact.
Select any Local Tenant.

The Impact List page is displayed. The Globally Configured Impact will be represented by a Globe Icon next to It.

Figure: Globe Icon in Local Tenant
Click the Global Configured Impact Name. The Global Configuration Detail page is displayed.

Figure: Global Configuration in Local Tenant.

Note 

Here, the Impact Name is non editable, however the Sort Order, Active and Defaul fields are editable in the Local Tenant.

Upon modifying the editable properties, the value will remain a Global value, and this change is localized to the Tenant where the user has performed this action. The icon for the Global Configuration in the List Page will be replaced from a grey globe icon to a blue globe icon.

As this is a Global Tenant configuration only few fields are editable. The changes made to the editable fields on this page are saved only for the selected Tenant. If any changes are made to the editable fields at the Global Tenant level, the changes made on this page are not overwritten.

All the configurations in the Global Tenant are inherited to the Local tenant.

Delink Global Impact value

The Delink option is provided in the Actions panel when there is a Global value configuration in details page of a Local tenant. You can Delink a Global value configuration in Local Tenant to make changes to any properties that were earlier restricted as they were a Global value configuration.

To Delink a Global Impact value, perform the following steps:

Navigate to Change > Configuration > Impact.
Select any Local Tenant.

The Impact List page is displayed.
Click on the Impact Name of the Impact to be Delinked.

Figure: Global Impact List Page
In the ACTIONS Panel, Click the De-link.

The Details will become configurable.

Figure: Impact De-Link.
Click SUBMIT and then click OK to Save the details.

Note

All the properties of the configuration will be configurable upon clicking the De-link option and you will get a prompt, “By delinking the values, Global value will be converted to Local, upon clicking on the Submit button.”

After the details have been saved, click SHOW LIST to view the Delinked Configuration.

Upon modifying the editable properties, the value will remain a Global value, and this change is localized to the Tenant where the user has performed this action. The icon for the Global Configuration in the List Page will be replaced from a grey globe icon to a blue globe icon.

The grey globe icon representing a Global Value will be replaced with a de-link icon to depict that it was a previously inherited Global Value and is now a Local Value.

When you hover onto the icon you can view the tooltip as ‘Global value converted to Local value.’

A Global value once Delinked cannot be Re-linked.
The delinking is localized only to the Tenant where this action is performed.

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