| Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali HF03 << Denali SP1 << Denali SP1 HF01 << Tahoe << Tahoe SP1 < Tahoe SP3 HF01 (V1) << Elbrus << Elbrus SP1<< Elbrus SP2

What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

On this page:

What's New?

Highlights

The following info-graphics provides Module-wise summary of key features introduced in the Elbrus SP3 Release.

User Persona(s) Used in Highlights	Icons Used
Admin
Analyst / IT Asset Manager
End User

New Features and Improvements

The following sections, provide module-wise crisp summary of new features and improvements introduced in the Elbrus SP3 Release.

Service Management
Platform
Asset Management

Service Management

The following section provides a sneak-peak of the functionalities added for Service Management:

Feature Name	Feature Description	Feature Benefit
Capture selected Asset details to PDF and Attach to Approval E-mail User Persona: Analyst	Capture the asset details on email as a PDF at all the approval levels by selecting the assets on the SR and link them to the request. All the asset details will be attached as PDF at all the approval levels. For more information, refer to Capture Asset Details to PDF and Attach to Approval Email.	The asset details can be viewed at ease by the approvers. All the approvers at all levels will receive the asset details which can help them to take decisions faster.

Feature Name

Feature Description

Feature Benefit

Capture selected Asset details to PDF and Attach to Approval E-mail

User Persona: Analyst

Capture the asset details on email as a PDF at all the approval levels by selecting the assets on the SR and link them to the request. All the asset details will be attached as PDF at all the approval levels.

For more information, refer to Capture Asset Details to PDF and Attach to Approval Email.

The asset details can be viewed at ease by the approvers.
All the approvers at all levels will receive the asset details which can help them to take decisions faster.

Platform

The following section provides a sneak-peak of the functionalities added for Platform:

Feature Name	Feature Description	Feature Benefit
API to Get Survey List User Persona: Admin	The list of surveys provided within a date range can be obtained by this newly added API. For more information, refer to API to Get Survey List.	Helps get the count of the surveys.
API to Get Survey Details User Persona: Admin	This API gets the details of the surveys submitted. It provides all details of the survey such as CSAT ID, survey questions, ratings, group name, feedback type, comments, and answers. For more information, refer to API to Get Survey Details.	Helps get all the details of the surveys. Provides a quick glance of the surveys.
API to Update Survey Rating User Persona: Admin	This newly added API updates the survey ratings. For more information, refer to API to Update Survey Rating.	Enhances the survey ratings. Easy to update the survey ratings.
Enhancement to Configuring Auto Escalations User Persona: Admin	The E-mail field is segregated into “To” and “Cc” fields. The recipients can be differentiated as “To” or “CC” in the escalation emails that are triggered by the system while configuring the Auto Escalation email recipients. For more information, refer to Configuring Auto Escalations.	Enhanced distinction between escalated individuals and ones who are only informed. Enhanced user experience.

Feature Name

Feature Description

Feature Benefit

API to Get Survey List

User Persona: Admin

The list of surveys provided within a date range can be obtained by this newly added API.

For more information, refer to API to Get Survey List.

Helps get the count of the surveys.

API to Get Survey Details

User Persona: Admin

This API gets the details of the surveys submitted. It provides all details of the survey such as CSAT ID, survey questions, ratings, group name, feedback type, comments, and answers.

For more information, refer to API to Get Survey Details.

Helps get all the details of the surveys.
Provides a quick glance of the surveys.

API to Update Survey Rating

User Persona: Admin

This newly added API updates the survey ratings.

For more information, refer to API to Update Survey Rating.

Enhances the survey ratings.
Easy to update the survey ratings.

Enhancement to Configuring Auto Escalations

User Persona: Admin

The E-mail field is segregated into “To” and “Cc” fields. The recipients can be differentiated as “To” or “CC” in the escalation emails that are triggered by the system while configuring the Auto Escalation email recipients.

For more information, refer to Configuring Auto Escalations.

Enhanced distinction between escalated individuals and ones who are only informed.
Enhanced user experience.

Asset Management

The following section provides a sneak-peak of the functionalities added for Asset Management:

Feature Name	Feature Description	Feature Benefit
Enhancement to the Physical Verification of Assets function. User Persona: Admin	The provision of conditional additional criteria filters has been added to target assets (inclusions or exclusions) based on customer, location, division, etc. This ensures that a scheduler job is triggered to facilitate physical verification of assets whether allocated or instore. For more information, refer to Asset Physical Verification	Accuracy of Asset Management System. Effective decision making on reliable information. Accurate and effective tracking of Assets.
Store Movement of multiple fixed asset categories User Persona: ITAM Analyst	This feature introduces the capability to select multiple fixed asset categories from a single store. For more information, refer to Store Movement of multiple Fixed Asset Categories.	Streamlined asset management. Enhanced flexibility in store movement. Enables selection of multiple fixed asset categories.
Barcode printing for multiple fixed asset categories User Persona: ITAM Analyst	This feature is designed to facilitate barcode printing for Fixed Assets, offering customization options based on selected Asset Categories. For more information, refer to Printing Asset Barcode.	Enhanced accessibility. Ease of use.
Multiple fixed assets allocation to a single user User Persona: ITAM Analyst	This feature facilitates the allocation of multiple fixed assets (of different categories) to a Single User through the Bulk Allocate option. For more information, refer to Allocating Assets in Bulk.	Flexibility to allocate multiple fixed asset categories Quick and easy bulk allocation of assets
User Delegation for Asset Management User Persona: ITAM Analyst / End User	You can delegate the roles and responsibilities of one user to another for a specified time period. This feature enables the user delegation of Asset Management module for My Asset List page. For more information, refer to User Delegation for Asset Management.	Increased task efficiency Optimized workload distribution
Display Department Attribute on the allocation list screen   User Persona: ITAM Analyst	The values for the Department attribute are displayed on the allocation list post-allocation. The Department attribute is placed according to the defined field order. For more information, refer to Display Department Attribute.	Locate the department values easily. Convenience in placing the attribute across the list.
Bulk Allocate Fixed Assets to Customers User Persona: ITAM Analyst	The bulk allocation of fixed assets to the Customer and Department to achieve this, three columns have been introduced such as Allocate To, Customer, and Project. For more information, refer to Bulk Allocate Fixed Assets to Customer.	At once the user can allocate assets to Customer / Department / Single User.
Finance Asset and Asset Tag attributes added to My Asset List Page User Persona: ITAM Analyst	The new enhancement, Finance Asset and Asset tags are added to the My Asset list page. The newly added attributes reflect on the Summit Web application and old mobile app. For more information for web application, refer to My Assets and for old Mobile App refer to SummitAI Service Management Mobile App User Guide.	Enhances the search results for assets.
Gate Pass Generation for Asset Actions User Persona: ITAM Analyst	Enable Gate Pass Generation feature has been added at the Tenant level in the Configuration screen and the Gate Pass Generation feature has been added for asset actions such as Allocate and Deactivate. For more information, refer to Configuring Asset Management Module and Importing and Allocating Assets in Bulk.	Easier access to generating gate pass at multiple levels. Saves time as users can Import and generate gate pass by importing bulk allocations.
Bulk Allocate from Excel Import (Contract User/Temporary) User Persona: Analyst	The Bulk Allocate option has been extended to allocate assets to Contract User in the Action menu along with the ability to reallocate assets even if it's already allocated. For more information, refer to Importing and Allocating Assets in Bulk.	Easier allocation of Assets in bulk. Added functionality to Reallocate already allocated assets.

Feature Name

Feature Description

Feature Benefit

Enhancement to the Physical Verification of Assets function.

User Persona: Admin

The provision of conditional additional criteria filters has been added to target assets (inclusions or exclusions) based on customer, location, division, etc. This ensures that a scheduler job is triggered to facilitate physical verification of assets whether allocated or instore.

For more information, refer to Asset Physical Verification

Accuracy of Asset Management System.
Effective decision making on reliable information.
Accurate and effective tracking of Assets.

Store Movement of multiple fixed asset categories

User Persona: ITAM Analyst

This feature introduces the capability to select multiple fixed asset categories from a single store.

For more information, refer to Store Movement of multiple Fixed Asset Categories.

Streamlined asset management.
Enhanced flexibility in store movement.
Enables selection of multiple fixed asset categories.

Barcode printing for multiple fixed asset categories

User Persona: ITAM Analyst

This feature is designed to facilitate barcode printing for Fixed Assets, offering customization options based on selected Asset Categories.

For more information, refer to Printing Asset Barcode.

Enhanced accessibility.
Ease of use.

Multiple fixed assets allocation to a single user

User Persona: ITAM Analyst

This feature facilitates the allocation of multiple fixed assets (of different categories) to a Single User through the Bulk Allocate option.

For more information, refer to Allocating Assets in Bulk.

Flexibility to allocate multiple fixed asset categories
Quick and easy bulk allocation of assets

User Delegation for Asset Management

User Persona: ITAM Analyst / End User

You can delegate the roles and responsibilities of one user to another for a specified time period.

This feature enables the user delegation of Asset Management module for My Asset List page.

For more information, refer to User Delegation for Asset Management.

Increased task efficiency
Optimized workload distribution

Display Department Attribute on the allocation list screen
 

User Persona: ITAM Analyst 

The values for the Department attribute are displayed on the allocation list post-allocation. The Department attribute is placed according to the defined field order.

For more information, refer to Display Department Attribute.

Locate the department values easily.
Convenience in placing the attribute across the list.

Bulk Allocate Fixed Assets to Customers

User Persona: ITAM Analyst

The bulk allocation of fixed assets to the Customer and Department to achieve this, three columns have been introduced such as Allocate To, Customer, and Project.

For more information, refer to Bulk Allocate Fixed Assets to Customer.

At once the user can allocate assets to Customer / Department / Single User.

Finance Asset and Asset Tag attributes added to My Asset List Page

User Persona: ITAM Analyst

The new enhancement, Finance Asset and Asset tags are added to the My Asset list page. The newly added attributes reflect on the Summit Web application and old mobile app.

For more information for web application, refer to My Assets and for old Mobile App refer to SummitAI Service Management Mobile App User Guide.

Enhances the search results for assets.

Gate Pass Generation for Asset Actions

User Persona: ITAM Analyst

Enable Gate Pass Generation feature has been added at the Tenant level in the Configuration screen and the Gate Pass Generation feature has been added for asset actions such as Allocate and Deactivate.

For more information, refer to Configuring Asset Management Module and Importing and Allocating Assets in Bulk.

Easier access to generating gate pass at multiple levels.
Saves time as users can Import and generate gate pass by importing bulk allocations.

Bulk Allocate from Excel Import (Contract User/Temporary)

User Persona: Analyst

The Bulk Allocate option has been extended to allocate assets to Contract User in the Action menu along with the ability to reallocate assets even if it's already allocated.

For more information, refer to Importing and Allocating Assets in Bulk.

Easier allocation of Assets in bulk.
Added functionality to Reallocate already allocated assets.

Improvements

Service Management

The following section provides a sneak-peak of the improvements added for Service Management:

Improvement Name	Improvement Description	Improvement Benefits
Enhance pop up filter search for the configuration items in new change record. User Persona: Analyst	The pop filter search in the configuration items in a new change record has been enhanced with 4 new search fields such as location, owner, criticality and customer. For more information, refer to Creating Change Records.	Enables quicker search of CIs. Effective linking of CIs to CRs.
Enhance filter functionality in the list page of scheduled Incidents. User Persona: Analyst	The filter functionality for scheduled incidents have been enhanced with a new improvement of additional operators for aiding the search functionality. For more information, refer to Viewing and Updating My Workgroup Incidents	Enables quicker search of scheduled Incidents. Filter records based on search criteria.
Extend Service Validity Partially User Persona: End User/Analyst	It allows the Analyst to process the request for an asset extension and asset return simultaneously. For more information, refer to Viewing My Service Requests List.	Reducing multiple transactions Flexible approach in decision making
Introduce a scroll bar on Knowledge Dashboard for multiple attachments User Persona: End User	On Knowledge Dashboard, while viewing the Knowledge Record, a scroll bar is provided for the Attachment field when multiple attachments are added. For more information, refer to Knowledge Dashboard.	Space Optimization Ease Navigation
Asset Search enhancement on new Incident page. User Persona: Admin	Integrate Asset Search with Location in Incident Management System for efficient and organized response to incidents. For more information, refer to Logging Incident for an Asset, Configuring Log Incident Page	Quicker response time Efficient resource allocation.
E-mail notifications for Auto-Rejected SR User Persona: Admin	This feature enhances the functionality of Auto Rejected Approval E-mails by providing additional details on the Rejected reason. It incorporates the Auto Approval or Reject Duration, as defined in the configuration, into the additional remarks section of both Auto Approved or Rejected E-mails. For more information, refer to Configuring E-mail notifications for Auto-Rejected SR.	Displays Auto Approval/Reject Duration along with additional Approval remarks in the Approval E-mail based on the configuration at the Workflow level. User receives information about the Duration of inactivity leading to the automatic rejection.
Display Asset Details is a grid format in the Service Request User Persona: Admin / Analyst / Approver / End User	Configure the Asset Details grid in the PDF Content Designer screen by using the drag and drop functionality. The Asset details is the Service Request detail pages of My Service Requests, Manage Service Requests are displayed in a grid format. For more information, refer to PDF Content Designer Configuration. For more information on viewing Asset Details in grid format in My Service Request details screen, refer to Viewing My Service Requests List. For more information on viewing Asset Details in grid format in Approve Service Request details screen, refer to Approving Service Requests. For more information on viewing Asset Details in grid format in Manage Service Request details screen, refer to Viewing and Updating SR Details. For more information on exporting the Asset Details in grid format in PDF format, refer to Exporting Service Request Details in PDF.	Grids provide a structured and organized way to present details of different assets Structured layout of grid allows to quickly scan and locate specific information. This is especially beneficial when dealing with large datasets

Improvement Name

Improvement Description

Improvement Benefits

Enhance pop up filter search for the configuration items in new change record.

User Persona: Analyst

The pop filter search in the configuration items in a new change record has been enhanced with 4 new search fields such as location, owner, criticality and customer.

For more information, refer to Creating Change Records.

Enables quicker search of CIs.
Effective linking of CIs to CRs.

Enhance filter functionality in the list page of scheduled Incidents.

User Persona: Analyst

The filter functionality for scheduled incidents have been enhanced with a new improvement of additional operators for aiding the search functionality.

For more information, refer to Viewing and Updating My Workgroup Incidents

Enables quicker search of scheduled Incidents.
Filter records based on search criteria.

Extend Service Validity Partially

User Persona: End User/Analyst

It allows the Analyst to process the request for an asset extension and asset return simultaneously.

For more information, refer to Viewing My Service Requests List.

Reducing multiple transactions
Flexible approach in decision making

Introduce a scroll bar on Knowledge Dashboard for multiple attachments

User Persona: End User

On Knowledge Dashboard, while viewing the Knowledge Record, a scroll bar is provided for the Attachment field when multiple attachments are added.

For more information, refer to Knowledge Dashboard.

Space Optimization
Ease Navigation

Asset Search enhancement on new Incident page.

User Persona: Admin

Integrate Asset Search with Location in Incident Management System for efficient and organized response to incidents.

For more information, refer to Logging Incident for an Asset, Configuring Log Incident Page

Quicker response time
Efficient resource allocation.

E-mail notifications for Auto-Rejected SR

User Persona: Admin

This feature enhances the functionality of Auto Rejected Approval E-mails by providing additional details on the Rejected reason. It incorporates the Auto Approval or Reject Duration, as defined in the configuration, into the additional remarks section of both Auto Approved or Rejected E-mails.

For more information, refer to Configuring E-mail notifications for Auto-Rejected SR.

Displays Auto Approval/Reject Duration along with additional Approval remarks in the Approval E-mail based on the configuration at the Workflow level.
User receives information about the Duration of inactivity leading to the automatic rejection.

Display Asset Details is a grid format in the Service Request

User Persona: Admin / Analyst / Approver / End User

Configure the Asset Details grid in the PDF Content Designer screen by using the drag and drop functionality. The Asset details is the Service Request detail pages of My Service Requests, Manage Service Requests are displayed in a grid format.

For more information, refer to PDF Content Designer Configuration.

For more information on viewing Asset Details in grid format in My Service Request details screen, refer to Viewing My Service Requests List.

For more information on viewing Asset Details in grid format in Approve Service Request details screen, refer to Approving Service Requests.

For more information on viewing Asset Details in grid format in Manage Service Request details screen, refer to Viewing and Updating SR Details.

For more information on exporting the Asset Details in grid format in PDF format, refer to Exporting Service Request Details in PDF.

Grids provide a structured and organized way to present details of different assets
Structured layout of grid allows to quickly scan and locate specific information. This is especially beneficial when dealing with large datasets

Platform

Improvement Name	Improvement Description	Improvement Benefits
Modifications in Azure Active Directory User Image Imports. User Persona: Admin	If a User is updating the Profile Image in Azure Active Directory (AD), with AD import the Profile Image is fetched and stored on the local and the same is updated on the SummitAI Application. Prerequisites: Ensure that AD Import Job, AD Import Users is running on the CUSTOM SCHEDULER page. In servermoniter.exe ensure to add the following key Config Key add key="ADImport:Azurethumbnailphoto" value="True" /> User must have updated his profile image in Azure Active Directory. For more information, see User Image Import section in Importing Active Directory User Details	Same User Profile image is updated on SummitAI Application with this User profile Image import enhancement.
User Imports from Active Directory based on Configuration Key value. User Persona: Admin	In this modification to Azure Import a Configuration key is added based on which the specific Users are imported from Azure Active Directory to SummitAI application. Example: If the value of the Configuration Key is “N” then only Users whose name starts with N are imported to the Summit application. Prerequisite: Add the following Configuration Key in servermonitor.exe Config Key add key="AzureUserCustomQuery" value="&$filter=startswith(displayName,'N')" /> Notes By default, the value of the above Configuration Key is EMPTY. In the above letter N is added as an example. To View more, check Import Users with name Starting with specific letter section in Importing Active Directory User Details.	User Import is made easy as only desired Users with specific starting letters can be imported.
Duplicate Login User Persona: Admin / Analyst	In the Summit application, we have enhanced duplicate login functionality for customers only with Named Analyst Licenses. When this functionality is enabled, the mobile session is excluded from the active logins, hence duplicate login pop-up will not appear. For more information, refer to Duplicate Login.	Security Enhancement Account Monitoring
Surveys - Mobile App User Persona: Admin / Analyst	In the Summit Mobile App, Survey is a Customer Satisfaction Survey configured and sent to the End Users. The response to the Survey serves as a tool to measure the quality of resolution offered by the Analysts. For more information, refer to SymphonyAI Summit Mobile App User Guide.	Real-time Insights User Engagement Improved User Experience
Send email notifications to Configuration Item (CI) owners upon linking a CI to a CR User Persona: Admin	Configure notifications to trigger an email notification to the CI owners when a CI is linked to a CR. If a CI owner owns one CI, then any change in the linking status of the CI with a CR will trigger an email notification to that CI owner with the details of that CI. For more information, refer to Configuring Notification Templates.	CI Owners can assess the potential impact of changes on their Configuration Items Automated email notifications can streamline communication processes, reducing the need for manual follow-ups
Restrict user details in Caller Details section of transactional records User Persona: Admin	Restrict which user details will be displayed in the Caller Details section of the transactional records screens. Configure and customize the level of restriction based on organizational needs. For more information, refer to Configuring Application Settings.	Protecting sensitive information of the caller helps maintain data privacy and compliance Restricting access ensures that Analysts only have access to the information necessary for them to perform their task, thus reducing the risk of unauthorized access to sensitive data
Attachment storage in database User Persona: Admin	Users (End User and Analyst) can upload multiple attachments, and the application saves attachments in binary files rather than physical file format in the database. This feature is implemented on the following pages of the Incident Management, Service Request Management, Change Management, Release Management, Service Level Agreement, Problem Management, Knowledge Management, IT Asset Management, Discovery modules, and Admin & WhatsApp attachments in the Summit application. Prerequisite If you have enabled this feature, you must execute the below upgrade script to use the Attachment storage in database functionality: https://summitbuild.blob.core.windows.net/elbrussp3/FileStream_Upgradescripts_ELBRUS_SP3_B022.zip For more information, refer to Attachment storage in Database.	Ensures security, efficiency, and scalability in managing file uploads linked to diverse records. Enhances the reliability and performance of the attachment handling capabilities of the application.

Security Enhancements

Security Enhancements implemented to ensure data security and integrity.