What's New?

We have fixed few customer reported issues in this release. For information about the bug fixes in this release, see Customer Fixed Issues and Known Issues.

Service Management

The following section provides a sneak-peak of the functionalities added for Service Management.

Service Management DN Tables

Improvement Name

Improvement Description

Improvement Benefits

Updated the following DN table:

IM_RPT_DN_IncidentEffort

The following new columns are added:

Purpose: Holds all the detail about the efforts spent by the Analysts for Incidents

New Columns Description

Column Name

Column Type

Nullable

Descriptions

Relations

[Cost Agent]

numeric (18,2)

Yes

Holds agent cost

N/A

Captures the Agent cost details.

Updated the following DN table:

IM_RPT_DN_IncidentEffort

The following new columns are added:

Purpose: Holds all the detail about the efforts spent by the Analysts for Incidents

New Columns Description

Column Name

Column Type

Nullable

Descriptions

Relations

[Assigned Engineer Comments]

nvarchar(400)

Yes

Holds analyst comment

N/A

Captures the analysts' comments.

Online Help | Installation Guide | Other Documents

Browser not supported