Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali HF03 << Denali SP1 << Denali SP1 HF01 << Tahoe << Tahoe HF01

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What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

What's New?

The SUMMITAI Release Notes Tahoe HF02 provides improvement details, customer fixed issues, and known issues in the current release. Many of these improvements are incorporated based on customer feedback and inputs. We thank you for your valuable feedback and time.

Highlights

Database Schema DN Tables

The following new DN tables are added for Service Request in SummitAI Service Management Database Schema Definition Guide.

DN tables are now developed to capture all the catalog workflow activities details – This can be used to build Reports that would help provide visibility on how the catalog workflows are updated by Admin for Service Management module. (SR_RPT_DN_Catalog_Workflow).
DN tables are now developed to capture the connected catalog workflow activities details – This can be used to build Reports that would help provide visibility on how the catalog workflows are updated by Admin for Service Management module. (SR_RPT_DN_Catalog_Workflow_Connection)
DN tables are now developed to capture the checklist parameters such as Checklist Name, Status, Updated By – This can be used to build Reports that would help provide visibility on how the checklists are updated by Analysts for Service Request module. (SR_RPT_DN_Change_Checklist_History)

Improvements

Following are the improvements added in Tahoe HF02 Release Notes.

Mobile Application

Improvement Name

Improvement Description

Improvement Benefits

Mobile Tab - Scripting

Target Persona: Admin

A new Mobile tab is introduced in Scripting page that enables you to write or configure custom mobile JavaScript code to customize the fields that are applicable to the mobile application.

In mobile applications it helps in configuring alerts messages, hiding contents, and marking the fields mandatory and non-mandatory. In the mobile application, the customization scripting is available only in Log New Incident and Log New Service request pages. For more information, see Dynamic Scripting in Mobile Application.

Customize the fields as per your business requirement and handling tasks enhance productivity.

Quick modification of the fields for better customer experience.

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