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Workflow Execution

The process execution model defines the structure of a workflow and has several process steps that can be programmed and triggered during a workflow instance. All workflows are process oriented. A workflow is a representation of what happens as the result of executing the process. Workflow Execution provides a standard way for users to submit workflow requests to workflow execution systems, and to monitor their execution.

Execution viewer from the Summit

The following are the steps to access the execution viewer from Summit:

In SUMMIT login as Anaylst.
In Menu navigate to Request > Manage Service Requests > Service Request List
Open a Service Request which has linking with Orchestration Workflow
Figure: Service request page
Click Orchestration tab
Click “View” hyperlink under View Workflow to view the Workflow with the execution path highlighted as dotted lines.

Figure: Workflow Execution View page
Right-click on the script and click Rerun from here option to rerun the workflow. If you rerun the script, the workflow status will be changed to "Restarted," later, the selected script's status and other scripts are changed to "New."
Click the Refresh icon to view the updated workflow details.

The same steps can be applied to access execution view for Incident and Work Order. Menu Navigation path to access execution view differs.

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