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Published by Scroll Versions from space WSSM2 and version Denali_SP3
SummitAI Service Management Help
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What are Standard Templates?
You can create Standard Templates for Change Records on the NEW CHANGE RECORD page and use those Standard Templates to create new Change Records.
To create Standard Templates:
- Click Change > User > New Change Record. The NEW CHANGE RECORD page is displayed.
Figure: NEW CHANGE RECORD page - Ensure
To view the Propose For Standard Change check box field, ensure that you select
the Category as Smalla Category whose Source Category is configured as Small, and the Change
Type as Normal to view Propose For Standard Change check box field.Type as Normal.
Note title Note: In case, if you select Category other than small and Change Type other than Normal, the Propose For Standard Change check box field will not display. You can rename the Category name as per your requirement (for example: IT), however, the Source Category must be configured as Small. For more information about Category configuration, see: Configuring Category.
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Figure: CATEGORY page - Select the Propose For Standard Change check box. The Standard Template Name and Proposal Justification fields are displayed.
- Type in the name of the Standard Template in the Standard Template Name field.
- Type in the reason for creating the template in the Proposal Justification field.
- Specify the other required details and click SUBMIT. After the CR is implemented, the CR is saved as a Standard Template.
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