SummitAI Service Management Help
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Report Description
The Incident Dashboard report displays the SLA Summary, Workgroup Summary and User Group Summary. It also displays the Incidents open by Priority, Workgroup and User Group. For information about viewing reports, see Viewing Reports.
Figure: INCIDENT DASHBOARD REPORT page
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SLA Summary
The pie chart displays the current month as well as previous months, incidents count based on priority. Also, the report displays the resolved incidents count, count of incidents that met the SLA, and count of incidents that missed the SLA for the selected month.
Figure: SLA Summary
Open by Priority
The bar chart displays the open incidents count based on priority.
Figure: Open by Priority
Workgroup Summary
The Workgroup Summary report displays the current month, as well as previous months' incidents, count based on Workgroup.
Figure: Workgroup Summary
Open by Workgroup
The open by workgroup report displays the open incidents count based on the workgroup for the selected month.
Figure: Open by Workgroup
User Group Summary
The User Group Summary report displays the current month, as well as previous months' incidents, count based on User Group.
Figure: User Group Summary
Open by User Group
The Open by User Group report displays the open incidents count based on user group for the selected month.
Figure: Open by User Group
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the INCIDENT DASHBOARD page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT DASHBOARD report.
Figure: INCIDENT DASHBOARD report: FILTERS pop-up page
PUSH REPORT
Click PUSH REPORT to send the report to User's E-mail ID.
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