The Analysts can also log their issues, view the Incidents logged, and update them. In addition to the actions that Analysts can perform (see: Analysts), they can also perform all the actions of an End User.
- Log Incidents, see Logging Incidents.
- View the list of Incidents logged for you, see Viewing My Incidents List.
- View or update Incidents logged for you, see Viewing or Updating My Incidents.
- View End User Dashboard, see End User Dashboard.
- Copy Incidents, see Logging Incidents.
- Search Incidents, see Viewing My Incidents List.
- Escalate Incidents, see Viewing or Updating My Incidents.
- Reopen Incidents, see Viewing or Updating My Incidents.
- Provide feedback on the resolved Incidents, see Viewing or Updating My Incidents.
- Close resolved Incidents, see Viewing or Updating My Incidents.
- Chat with Analysts, see Chatting with Analysts.
- View Knowledge Records (KRs) and also rate them, see Knowledge Dashboard.
- Participate in Surveys, see CSAT Survey.
| Scroll ignore |
|---|
| scroll-pdf | true |
|---|
| scroll-office | true |
|---|
| scroll-chm | true |
|---|
| scroll-docbook | true |
|---|
| scroll-eclipsehelp | true |
|---|
| scroll-epub | true |
|---|
| scroll-html | true |
|---|
|
| 1 |