SummitAI Service Management Help
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Report Description
The Medium Wise Incident report displays the count of Incidents logged via a specific medium. You can view both graphical and tabular view of the Medium Wise Incident report. For information about viewing reports, see Viewing Reports.
Figure: MEDIUM WISE INCIDENTS Report
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the MEDIUM WISE INCIDENTS page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the MEDIUM WISE INCIDENTS report.
Figure: MEDIUM WISE INCIDENTS report: FILTERS pop-up page
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the report data to a Microsoft Excel sheet.
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