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| Sample RequesttruetrueNew StatusRequest ParametersParameter Name | Type | Description | Mandatory |
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Configuration_Id | | Unique Identification number of the Configuration Item. | | InstanceName | | Name of the Instance. For Example: Info | | Device_Host_Name | | Unique name of the Device or the Host. | | Serial_No | | Unique Serial number of the CI. | | Owner_Workgroup_Name | | Specify the name of the person who heads the Workgroup. | | Owner_Name | | Owner of the CI. | | Managed_By | | Name of the Workgroup who manages the CI. | | Classification | | Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: - "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\.
- "Server" is an example for single value in which there is no child for the parent.
| | Status | | Status of the CI. | | LifeCycleStatus | | Life cycle status of the CI. | | Criticality_Name | | Name of the CI Criticality. | | Customer | | Customer name of the CI. | | VendorName | | Vendor name of the CI. | | LocationName | | Lacation of the CI. | | Make | | Make of the CI. | | Mac_Address | | MAC address of the CI. | | IPAddress | | IP address of the CI. | | Model_No | | Model number of the CI. | | Rack | | Rack name to install the CI. | | Warranty | | Warranty conditions for the CI. | | Annual_Maintains_Contract | | Annual Maintenance Contract set for the CI. | | Version | | Version details of the CI. | | Description | | Description for the CI. | | Remarks | | Remarks, if any. | | Test_Plan_True | | Indicates the status set for testing the linked Change Record (CR). - If the value is true, it is mandatory to test the linked CR and have at least one successful test result before implementation.
- If the value is false, it is not mandatory to test the linked CR.
- By default, the value pf this parameter is true.
| | Purchase_Order_No | | Order number of the purchase. | | Server_IpAddress | | IP address of the Server. | | Server_CPU | | Specify the capacity/speed, and the company name of the Hard Disk Drive. For Example: | | Server_Hard_Disk_Drive | | Specify the capacity/speed, and the company name of the Hard Disk Drive. For Example: | | Server_RAM | | Specify the size of RAM. For Example: | | Server_NIC | | Details of the network card. Specify the number of components. | | Server_NETWORK | | Details of the network that is connected to the server. For Example: | | Server_RAID_LEVEL | | Details of the RAID level. | | Server_RAID_CARD | | Details of the RAID card. | | Server_BACKUP_STATE | | Specify if the backup is required or not. By default, the value pf this parameter is true. | | Server_BACKUP_DETAILS | | Specify the Backup details. | | Server_OPERATING_SYSTEM | | Details of the operating system that is installed on the server. | | Server_SERVICE_PACK | | Details of the Service packs that are installed on the server. | | Server_INSTALLED_APPLICATIONS | | Details of the software applications that are installed on the server. | | Server_PATCHES | | Details of the patches of the software application. | | CustomFields | | Custom Fields of the specified CI Classification. You can specify the following values: | | Sample Responsetrue |
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title | Multivalued Server CI |
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| Sample RequesttrueNew StatusRequest ParametersParameter Name | Type | Description | Mandatory |
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Configuration_Id | | Unique Identification number of the Configuration Item. | | InstanceName | | Name of the Instance. For Example: Info | | Device_Host_Name | | Unique name of the Device or the Host. | | Serial_No | | Unique Serial number of the CI. | | Owner_Workgroup_Name | | Specify the name of the person who heads the Workgroup. | | Owner_Name | | Owner of the CI. | | Managed_By | | Name of the Workgroup who manages the CI. | | Classification | | Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: - "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\.
- "Server" is an example for single value in which there is no child for the parent.
| | Status | | Status of the CI. | | LifeCycleStatus | | Life cycle status of the CI. | | Criticality_Name | | Name of the CI Criticality. | | Customer | | Customer name of the CI. | | VendorName | | Vendor name of the CI. | | LocationName | | Lacation of the CI. | | Make | | Make of the CI. | | Mac_Address | | MAC address of the CI. | | IPAddress | | IP address of the CI. | | Model_No | | Model number of the CI. | | Rack | | Rack name to install the CI. | | Warranty | | Warranty conditions for the CI. | | Annual_Maintains_Contract | | Annual Maintenance Contract set for the CI. | | Version | | Version details of the CI. | | Description | | Description for the CI. | | Remarks | | Remarks, if any. | | Test_Plan_Mandatory | | Indicates the status set for testing the linked Change Record (CR). - If the value is true, it is mandatory to test the linked CR and have at least one successful test result before implementation.
- If the value is false, it is not mandatory to test the linked CR.
- By default, the value pf this parameter is true.
| | Purchase_Order_No | | Order number of the purchase. | | Server_IpAddress | | IP address of the Server. | | Server_CPU | | Specify the capacity/speed, and the company name of the Hard Disk Drive. For Example: | | Server_Hard_Disk_Drive | | Specify the capacity/speed, and the company name of the Hard Disk Drive. For Example: | | Server_RAM | | Specify the size of RAM. For Example: | | Server_NIC | | Details of the network card. Specify the number of components. | | Server_NETWORK | | Details of the network that is connected to the server. For Example: | | Server_RAID_LEVEL | | Details of the RAID level. | | Server_RAID_CARD | | Details of the RAID card. | | Server_BACKUP_STATE | | Specify if the backup is required or not. By default, the value pf this parameter is true. | | Server_BACKUP_DETAILS | | Specify the Backup details. | | Server_OPERATING_SYSTEM | | Details of the operating system that is installed on the server. | | Server_SERVICE_PACK | | Details of the Service packs that are installed on the server. | | Server_INSTALLED_APPLICATIONS | | Details of the software applications that are installed on the server. | | Server_PATCHES | | Details of the patches of the software application. | | MVCustomFields | | Multi-valued Custom Fields of the specified CI Classification to display the various groups in multiple row. You can specify the following values: - GroupName
- ID
- AttributeSource
- Value
| | Sample Responsetrue |
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| Sample RequesttrueNew StatusRequest ParametersParameter Name | Type | Description | Mandatory |
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InstanceName | | Name of the Instance. For Example: Info | | Device_Host_Name | | Unique name of the Device or the Host. | | Serial_No | | Unique Serial number of the CI. | | Owner_Workgroup_Name | | Specify the name of the person who heads the Workgroup. | | Owner_Name | | Owner of the CI. | | Managed_By | | Name of the Workgroup who manages the CI. | | Classification | | Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: - "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\.
- "Server" is an example for single value in which there is no child for the parent.
| | Status | | Status of the CI. | | LifeCycleStatus | | Life cycle status of the CI. | | Criticality_Name | | Name of the CI Criticality. | | Customer | | Customer name of the CI. | | VendorName | | Vendor name of the CI. | | LocationName | | Location of the CI. | | Make | | Make of the CI. | | Mac_Address | | MAC address of the CI. | | IPAddress | | IP address of the CI. | | Model_No | | Model number of the CI. | | Rack | | Rack name to install the CI. | | Warranty | | Warranty conditions for the CI. | | Annual_Maintains_Contract | | Annual Maintenance Contract set for the CI. | | Version | | Version details of the CI. | | Description | | Description for the CI. | | Remarks | | Remarks, if any. | | Test_Plan_Mandatory | | Indicates the status set for testing the linked Change Record (CR). - If the value is true, it is mandatory to test the linked CR and have at least one successful test result before implementation.
- If the value is false, it is not mandatory to test the linked CR.
- By default, the value pf this parameter is true.
| | Purchase_Order_No |
| Order number of the purchase. | | Network_IpAddress | | IP Address of the Network. | | Network_SUBNET_MASK | | Subnet mask to configure the CI. | | Network_GATEWAY | | Specify the Gateway number. | | Network_NO_OF_SLOTS | | Number of slots available in the respective card. | | Network_SLOT_NUMBERS | | Slot number of the CI. | | Network_PORTS | | Number of ports available in the CI. | | Network_CARD_TYPE | | Type of the card. | | Network_VLAN | | Specify the VLAN. | | Network_FLASH_MEMORY | | Details of the FLASH memory. | | Network_DRAM_MEMORY | | Details of the DRAM memory. | | Network_IOS_SOFTWARE | | Specify the details, if any. | | Network_ACCESS_LIST | | Details of the access, if any. | | Network_ROUTES | | Details of the route, if any. | | Network_A_END_DESCRIPTION | | Specify the start point details. | | Network_A_END_IP_ADDRESS | | Specify the start point IP. | | Network_B_END_DESCTIPTION | | Specify the end point details. | | Network_B_END_IP_ADDRESS | | Specify the end point IP. | | Network_CIRCUIT_ID | | Unique identification number of the circuit. | | CustomFields | | Custom Fields of the specified CI Classification. You can specify the following values: | | Sample Responsetrue |
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title | Multivalued Network Device CI |
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| Sample RequesttrueNew StatusRequest ParametersParameter Name | Type | Description | Mandatory |
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InstanceName | | Name of the Instance. For Example: Info | | Device_Host_Name | | Unique name of the Device or the Host. | | Serial_No | | Unique Serial number of the CI. | | Owner_Workgroup_Name | | Specify the name of the person who heads the Workgroup. | | Owner_Name | | Owner of the CI. | | Managed_By | | Name of the Workgroup who manages the CI. | | Classification | | Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: - "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\.
- "Server" is an example for single value in which there is no child for the parent.
| | Status | | Status of the CI. | | LifeCycleStatus | | Life cycle status of the CI. | | Criticality_Name | | Name of the CI Criticality. | | Customer | | Customer name of the CI. | | VendorName | | Vendor name of the CI. | | LocationName | | Location of the CI. | | Make | | Make of the CI. | | Mac_Address | | MAC address of the CI. | | IPAddress | | IP address of the CI. | | Model_No | | Model number of the CI. | | Rack | | Rack name to install the CI. | | Warranty | | Warranty conditions for the CI. | | Annual_Maintains_Contract | | Annual Maintenance Contract set for the CI. | | Version | | Version details of the CI. | | Description | | Description for the CI. | | Remarks | | Remarks, if any. | | Test_Plan_Mandatory | | Indicates the status set for testing the linked Change Record (CR). - If the value is true, it is mandatory to test the linked CR and have at least one successful test result before implementation.
- If the value is false, it is not mandatory to test the linked CR.
- By default, the value pf this parameter is true.
| | Purchase_Order_No | | Order number of the purchase. | | Network_IpAddress | | IP Address of the Network. | | Network_SUBNET_MASK | | Subnet mask to configure the CI. | | Network_GATEWAY | | Specify the Gateway number. | | Network_NO_OF_SLOTS | | Number of slots available in the respective card. | | Network_SLOT_NUMBERS | | Slot number of the CI. | | Network_PORTS | | Number of ports available in the CI. | | Network_CARD_TYPE | | Type of the card. | | Network_VLAN | | Specify the VLAN. | | Network_FLASH_MEMORY | | Details of the FLASH memory. | | Network_DRAM_MEMORY | | Details of the DRAM memory. | | Network_IOS_SOFTWARE | | Specify the details, if any. | | Network_ACCESS_LIST | | Details of the access, if any. | | Network_ROUTES | | Details of the route, if any. | | Network_A_END_DESCRIPTION | | Specify the start point details. | | Network_A_END_IP_ADDRESS | | Specify the start point IP. | | Network_B_END_DESCTIPTION | | Specify the end point details. | | Network_B_END_IP_ADDRESS | | Specify the end point IP. | | Network_CIRCUIT_ID | | Unique identification number of the circuit. | | MVCustomFields | | Multi-valued Custom Fields of the specified CI Classification to display the various groups in multiple row. You can specify the following values: - GroupName
- ID
- AttributeSource
- Value
| | Sample Responsetrue |
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| Sample RequesttrueNew StatusRequest ParametersParameter Name | Type | Description | Mandatory |
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InstanceName | | Name of the Instance. For Example: Info | | Device_Host_Name | | Unique name of the Device or the Host. | | Serial_No | | Unique Serial number of the CI. | | Owner_Workgroup_Name | | Specify the name of the person who heads the Workgroup. | | Owner_Name | | Owner of the CI. | | Managed_By | | Name of the Workgroup who manages the CI. | | Classification | | Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: - "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\.
- "Server" is an example for single value in which there is no child for the parent.
| | Status | | Status of the CI. | | LifeCycleStatus | | Life cycle status of the CI. | | Criticality_Name | | Name of the CI Criticality. | | Customer | | Customer name of the CI. | | VendorName | | Vendor name of the CI. | | LocationName | | Location of the CI. | | Make | | Make of the CI. | | Mac_Address | | MAC address of the CI. | | IPAddress | | IP address of the CI. | | Model_No | | Model number of the CI. | | Rack | | Rack name to install the CI. | | Warranty | | Warranty conditions for the CI. | | Annual_Maintains_Contract | | Annual Maintenance Contract set for the CI. | | Version | | Version details of the CI. | | Description | | Description for the CI. | | Remarks | | Remarks, if any. | | Test_Plan_Mandatory | | Indicates the status set for testing the linked Change Record (CR). - If the value is true, it is mandatory to test the linked CR and have at least one successful test result before implementation.
- If the value is false, it is not mandatory to test the linked CR.
- By default, the value pf this parameter is true.
| | Purchase_Order_No | | Order number of the purchase. | | Desktop_IpAddress | | IP Address of the Desktop. | | Desktop_CPU | | Specify the capacity/speed, and the company name of the Hard Disk Drive. | | Desktop_Hard_Disk_Drive | | Specify the capacity/speed, and the company name of the Hard Disk Drive. | | Desktop_RAM | | Specify the speed of RAM. | | Desktop_NIC | | Details of the network card. | | Desktop_NETWORK | | Details of the network that is connected to the CI. | | Desktop_OPERATING_SYSTEM | | Details of the operating system that is installed on the CI. | | Desktop_SERVICE_PACK | | Details of the Service packs that are installed on the CI. | | Desktop_INSTALLED_APPLICATIONS | | Details of the software applications that are installed on the CI. | | Desktop_PATCHES | | Details of the patches of the software application. | | CustomFields | | Custom Fields of the specified CI Classification. You can specify the following values: | | Sample Responsetrue |
Ui tab |
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title | Multivalued Desktop CI |
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| Sample RequesttrueNew StatusRequest ParametersParameter Name | Type | Description | Mandatory |
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Configuration_Id | | Unique Identification number of the Configuration Item. | | InstanceName | | Name of the Instance. For Example: Info | | Device_Host_Name | | Unique name of the Device or the Host. | | Serial_No | | Unique Serial number of the CI. | | Owner_Workgroup_Name | | Specify the name of the person who heads the Workgroup. | | Owner_Name | | Owner of the CI. | | Managed_By | | Name of the Workgroup who manages the CI. | | Classification | | Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: - "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\.
- "Server" is an example for single value in which there is no child for the parent.
| | Status | | Status of the CI. | | LifeCycleStatus | | Life cycle status of the CI. | | Criticality_Name | | Name of the CI Criticality. | | Customer | | Customer name of the CI. | | Active | | Indicates the status set for the CI. - If specified, the CI is enabled to display on the other pages of the application.
- If not specified, the CI is inactive and is not displayed on the other pages of the application.
| | VendorName | | Vendor name of the CI. | | LocationName | | Location of the CI. | | Make | | Make of the CI. | | Mac_Address | | MAC address of the CI. | | IPAddress | | IP address of the CI. | | Model_No | | Model number of the CI. | | Rack | | Rack name to install the CI. | | Warranty | | Warranty conditions for the CI. | | Annual_Maintains_Contract | | Annual Maintenance Contract set for the CI. | | Version | | Version details of the CI. | | Description | | Description for the CI. | | Remarks | | Remarks, if any. | | Test_Plan_Mandatory | | Indicates the status set for testing the linked Change Record (CR). - If the value is true, it is mandatory to test the linked CR and have at least one successful test result before implementation.
- If the value is false, it is not mandatory to test the linked CR.
- By default, the value pf this parameter is true.
| | Purchase_Order_No | | Order number of the purchase. | | Desktop_IpAddress | | IP Address of the Desktop. | | Desktop_CPU | | Specify the capacity/speed, and the company name of the Hard Disk Drive. | | Desktop_Hard_Disk_Drive | | Specify the capacity/speed, and the company name of the Hard Disk Drive. | | Desktop_RAM | | Specify the speed of RAM. | | Desktop_NIC | | Details of the network card. | | Desktop_NETWORK | | Details of the network that is connected to the CI. | | Desktop_OPERATING_SYSTEM | | Details of the operating system that is installed on the CI. | | Desktop_SERVICE_PACK | | Details of the Service packs that are installed on the CI. | | Desktop_INSTALLED_APPLICATIONS | | Details of the software applications that are installed on the CI. | | Desktop_PATCHES | | Details of the patches of the software application. | | MVCustomFields | | Multi-valued Custom Fields of the specified CI Classification to display the various groups in multiple row. You can specify the following values: - GroupName
- ID
- AttributeSource
- Value
| | Sample Responsetrue |
Ui tab |
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title | Custom Fields and Multivalued Custom Fields CI |
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| Sample RequesttrueNew StatusRequest ParametersParameter Name | Type | Description | Mandatory |
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Configuration_Id | | Unique Identification number of the Configuration Item. | | InstanceName | | Name of the Instance. For Example: Info | |
| | Unique name of the Device or the Host. | | Serial_No | | Unique Serial number of the CI. | | Owner_Workgroup_Name | | Specify the name of the person who heads the Workgroup. | | Owner_Name | | Owner of the CI. | | Managed_By | | Name of the Workgroup who manages the CI. | | Classification | | Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: - "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\.
- "Server" is an example for single value in which there is no child for the parent.
| | Status | | Status of the CI. | | LifeCycleStatus | | Life cycle status of the CI. | | Criticality_Name | | Name of the CI Criticality. | | Customer | | Customer name of the CI. | | VendorName | | Vendor name of the CI. | | LocationName | | Location of the CI. | | Make | | Make of the CI. | | Mac_Address | | MAC address of the CI. | | Model_No | | Model number of the CI. | | CustomFields | | Custom Fields of the specified CI Classification. You can specify the following values: - GroupName
- ID
- Name
- Value
- TabName
| | MVCustomFields | | Multi-valued Custom Fields of the specified CI Classification to display the various groups in multiple row. You can specify the following values: - GroupName
- ID
- AttributeSource
- Value
- TabName
| | Sample Responsetrue |
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