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What's New?
The SUMMITAI CINDE Tahoe SP2 Release Notes provides improvement details, customer fixed issues, and known issues in the current release. Many of these improvements are incorporated based on customer feedback and inputs. We thank you for your valuable feedback and time.
CINDE
New Features
This release does not include any new feature.
Improvements
Improvement Name | Improvement Description | Business Benefits |
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Live Agent Transfer (LAT) Enhancement - Export Functionality Target Persona: SME | You can export the conversation details for a specific date range to a CSV file. The conversation details is a history of the conversation occurred between the End User and the Live Agent (Analyst), from the time when the virtual agent conversation is transferred to the Live Agent. It provides a quick snapshot of the Live Agent Transfer (LAT) conversation details. For more information, see Viewing Conversation Logs. |
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