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Feature released in SummitAI Incident Management (#25712, Denali)

What's New?

The End User and Analysts now when log Incidents, their specific details, such as Business Unit and Department get auto-populated. This avoids the need to key in the details, hence, also avoids making any errors. Following is the screenshot of the Incident ID page:

Figure: Incident ID page

Configuration

The Administrators needs to configure the Auto Populate option for the Incident Management module to auto-populate the User details for the selected Custom Fields. A new Auto Populate check box is available on the PROPERTIES panel for Incident Management Custom Attributes on the Form Builder page (Admin > Basic > Infrastructure > Form Builder > Select the Module). Enable the Auto Populate check box on the PROPERTIES panel on the FORM BUILDER page to auto-populate the configured values on the New Incident, Incident ID, and New Incident for User pages. For more information see, Configuring Custom Fields for IM Module. 

Figure: FORM BUILDER page: FORM BUILDER tab

The following fields are displayed only if the Auto Populate check box is selected on the FORM BUILDER page:

• Dependent Attribute: To auto-populate the Custom Field and map the Dependent Attribute field value to the preferred type of user.
• Value Attribute: To auto-populate the Custom Fields and map the field value to the user fields.
• Editable: If selected, the End Users can edit the values in the configured Custom Fields.