What's New?
Now, the users can search for a combination of keywords using basic operators (AND, OR, Quotes, Parenthesis, and Asterisk), to produce more accurate and more relevant results for the specified keywords . Also, now the keywords in the search results are in bold and highlighted.
Figure: End User Dashboard
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The operators (AND, OR, and NOT), as well as the stop words available in the search results, are not in bold and highlighted (Refer the above screenshot). |
By default, all the search results are displayed under the All Tab. Click the respective tabs (Knowledge Base, Incident, and Request) to view module-wise search results. Also, now each tab displays the count of the records.
Figure: End User Dashboard - Knowledge Base tab
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If there is no record for a tab, then that tab will be grayed out (See Screenshot).
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Click 
icon to view Search Tips pop-up page.
