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Feature released in SummitAI Platform

Right-to-Left (RTL) support for the Arabic language is available now in the SummitAI application from this version onwards.

The Menu items and UI strings (elements or text) in the SummitAI Application are positioned from right to left side Arabic nomenclature after opting for the Arabic language.

Benefits

The SummitAI Application in Arabic Language provides the following User Interaction benefits:

• RTL feature enables better interaction of the service desk executives and administrators from a specific region. The righteous quote, “Language removes all barriers” applies as well.
• Ease of readability by breaking language barriers for service desk executives and administrators from specific regions.
• It also helps the service desk executives and administrators to clear their thoughts about functionalities in the application and enables them to work efficiently, which results in faster ticket resolution and configuring of the application natively.

Supported Browsers

The following are the supported Browsers to use the Arabic language:

• Google Chrome
• Firefox
• Microsoft Edge

Known Issues:

1. After translation, the URL Name column on the URL LIST page (Operations > Configuration > URLs > URL List) appends the URLs with the symbol “/” at the beginning instead of the end of the URL. (#76435)
   For example, https://qademo.symphonysummit.com/DENALISP1HF02/ is translated to - /https://qademo.symphonysummit.com/DENALISP1HF02.
   

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   Figure: URL LIST page

2. The “-1” (Minus 1) value is translated to “1-” on the ALLOCATE/DEALLOCATE LICENSE page (Asset > Users > Manage Assets > Allocate/Deallocate License). This issue may also be found on few other pages of the Application.

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   Figure: ALLOCATE/DEALLOCATE LICENSE page in English Figure: ALLOCATE/DEALLOCATE LICENSE page in Arabic

3. TinyMCE as textbox value cannot be converted to RTL in Knowledge Management (Knowledge > User > New Knowledge Record), retained this as designed. (#75277)

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   Figure: New Knowledge Record page in Arabic

4. The referred back Change Record Workflows (Change Management > User > Change Record list > Select CR No. of the Referred Back Change Record > Click APPROVAL icon on the ACTIONS panel) are displayed in LTR instead of RTL. (#76140)

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   Figure: Change Record List page in English Figure: Change Record List page in Arabic

5. The Workflow and Note displayed under the APPROVAL DETAILS section on the Service Request ID detail page (Request > User > My Service Request > Select the SR No. of the Referred Back Service Request) are displayed in LTR instead of RTL. (#76530)

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   Figure: Service Request ID Detail page in English Figure: Service Request ID Detail page in Arabic

6. The Service Catalog Workflow (Catalog > User > Approve Service Catalog > Select the Service Catalog which is under Maintenance status from the List > Select Workflow option from the ACTIONS panel) are displayed in LTR instead of RTL. (#76661)

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   Figure: Approve Service Catalog

7. The Time and Analyst details are displayed in LTR instead of RTL on the ANALYST section of the APPOINTMENT LIST page (IT Clinic > User > Manage Appointments > Appointment List). (#77104)

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   Figure: APPOINTMENT LIST page