The following new columns are appended for Service Management in SummitAI Service Management Database Schema Definition Guide.
- [Last Approval Reopen Remark]
- [Last Approval Reopen Remark Date]
Above two columns are developed to capture the detail about the incident approval such as Last Approval Reopen Remark and Date.
- Under the Table named IM_RPT_DN_TicketMaster, two new columns are appended as shown below:
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Column Name | Column Type | Nullable | Descriptions | Relations | [Last Approval Reopen Remark] | nvarchar(max) Null | Yes | Last Remark provided at the time of ticket reopen for an incident | IM_Ticket_History_Syn | [Last Approval Reopen Remark Date] | datetime Null | Yes | Date and time when last time remark provided for an incident | IM_Ticket_History_Syn |
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