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Feature released in SummitAI for ITSM (Sierra)

What's New?

Golden Catalogs are the master catalogs used as a Catalog Management System to manage all the Catalogs in the SummitAI application. Now, the Administrators can map the SummitAI/Customer Catalogs with the Golden Catalogs. This helps the Administrators to manage and maintain the Catalogs of various Categories. The Administrators can map the Catalogs in the following ways:

• One-to-One Mapping

  Golden Catalog	Customer Catalog
  Create New Distribution List	Create DL
  Add Recipients to Distribution List	Add DL user
  Remove Recipients from Distribution List	Remove DL users
  Change Distribution List Owner	Change DL Owner
  Delete Distribution List	Delete DL

• One-to-Many Mapping

  Golden Catalog	Customer Catalog
  Mobile Phone	Samsung Mobile
  	iPhone
  	Oppo Mobile

• Many-to-One Mapping

  Golden Catalog	Customer Catalog
  HP Laptop	Laptop
  Lenovo Laptop
  Dell Laptop
  Asus Laptop

These Golden Catalogs are used to map with the Customer Catalogs. Using this, CINDE displays the top three Catalogs based on the mapping between the Customer Catalogs and the Golden Catalogs. Golden Catalogs are used where Customer Catalogs can be mapped.   

CINDE displays the Customer Catalogs first, irrespective of top three Catalogs, and then the Golden Catalogs.  At once, maximum of three most relevant Catalogs are displayed. The following example explains how CINDE displays the Catalogs that are mapped with the Golden Catalogs.

• If the AI model returns the Customer Catalogs CC1, CC2, and Golden Catalog GC1 (CC3, CC4, CC5, CC6), CINDE displays the following Catalogs:

  • Set 1 - CC1, CC2, CC3 and more option

  • Set 2 - CC4, CC5, CC6
    
    

• If the AI model returns the Customer Catalogs CC1, CC8, and Golden Catalog GC1 (CC2,CC3,CC4,CC5,CC6,CC7), CINDE displays the following Catalogs:

  • Set 1 - CC1, CC8, CC2 and provided more option to display one additional Catalog

  • Set 2 - CC3, CC4, CC5 and provided more option to display one additional Catalog

  • Set 3 - CC6, CC7
    
    

• If the AI model returns the Golden Catalogs GC1 (CC1, CC2, CC3, CC4), GC2 (CC5, CC6, CC7, CC8, CC9) and the Customer Catalog CC10, CINDE displays the following Catalogs:

  • Set 1 - CC10, CC1, CC2 and provided more option to display one additional Catalog

  • Set 2 - CC3, CC4, CC5 and provided more option to display one additional Catalog

  • Set 3 - CC6, CC7, CC8

    Note
    title Note:
    CINDE displays maximum of 9 Catalogs. Here, CC9 is not displayed as it a maximum of 9 Catalogs can be displayed: CC10, CC1, CC2, CC3, CC4, CC5, CC6, CC7, and CC8).

For more information about Golden Catalog configurations and mapping, see Configuring and Mapping Golden Catalogs Based On Tenant and Approving and Publishing Service Catalog.