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You can update a Configuration Item (CI) in the CMDB if you are a Configuration Manager or user with appropriate access. Use the following API Requests to update the Configuration Item (CI) in the CMDB.

To authenticate the below API, see API Authentication and Authorization.

Service Name	HTTP Method
CMDB_CreateOrUpdateCIDetails	POST

Below are the sample requests for different CIs.

Ui tabs

Ui tab title Server CI DJangoSample Requesttrue New StatusRequest Parameters Parameter Name Type Description Mandatory Configuration_Id GreyInteger Unique Identification number of the Configuration Item. False InstanceName GreenString Name of the Instance. For Example: Info GreenTrue Device_Host_Name GreenString Unique name of the Device or the Host. GreenTrue Serial_No GreenString Unique Serial number of the CI. GreenTrue Owner_Workgroup_Name GreenString Specify the name of the person who heads the Workgroup. GreenTrue Owner_Name GreenString Owner of the CI. GreenTrue Managed_By GreenString Name of the Workgroup who manages the CI. False Classification GreenString Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\. "Server" is an example for single value in which there is no child for the parent. GreenTrue Status GreenString Status of the CI. GreenTrue LifeCycleStatus GreenString Life cycle status of the CI.  GreenTrue Criticality_Name GreenString Name of the CI Criticality. GreenTrue Customer GreenString Customer name of the CI. GreenTrue VendorName GreenString Vendor name of the CI. False LocationName GreenString Lacation of the CI. False Make GreenString Make of the CI. False Mac_Address GreenString MAC address of the CI. False  IPAddress GreenString IP address of the CI. False Model_No GreenString Model number of the CI. False Rack GreenString Rack name to install the CI. False Warranty GreenString Warranty conditions for the CI. False Annual_Maintains_Contract GreenString Annual Maintenance Contract set for the CI. False Version GreenString Version details of the CI. False Description GreenString Description for the CI. False Remarks GreenString Remarks, if any. False Test_Plan_True Blueboolean Indicates the status set for testing the linked Change Record (CR). If the value is true, it is mandatory to test the linked CR and have at least one successful test result before implementation. If the value is false, it is not mandatory to test the linked CR. False Purchase_Order_No GreenString Order number of the purchase. False Server_IpAddress GreenString IP address of the Server. False Server_CPU GreenString Specify the capacity/speed, and the company name of the Hard Disk Drive. For Example: 8 Core Processor 3.5 GHz False Server_Hard_Disk_Drive GreenString Specify the capacity/speed, and the company name of the Hard Disk Drive. For Example: 250 GB 5 GHz False Server_RAM GreenString Specify the size of RAM. For Example: 8 GB False Server_NIC GreenString Details of the network card. Specify the number of components. False Server_NETWORK GreenString Details of the network that is connected to the server. For Example: LAN WLAN False Server_RAID_LEVEL GreenString Details of the RAID level. False Server_RAID_CARD GreenString Details of the RAID card. False Server_BACKUP_STATE Blueboolean Specify if the backup is required or not. False Server_BACKUP_DETAILS GreenString Specify the Backup details. False Server_OPERATING_SYSTEM GreenString Details of the operating system that is installed on the server. False Server_SERVICE_PACK GreenString Details of the Service packs that are installed on the server. False Server_INSTALLED_APPLICATIONS GreenString Details of the software applications that are installed on the server. False Server_PATCHES GreenString Details of the patches of the software application. False CustomFields Yellowarray Custom Fields of the specified CI Classification. You can specify the following values: GroupName ID Name Value False DJangoSample Responsetrue Ui tab title Multivalued Server CI DJangoSample Requesttrue New StatusRequest Parameters Parameter Name Type Description Mandatory Configuration_Id GreyInteger Unique Identification number of the Configuration Item. False InstanceName GreenString Name of the Instance. For Example: Info GreenTrue Device_Host_Name GreenString Unique name of the Device or the Host. GreenTrue Serial_No GreenString Unique Serial number of the CI. GreenTrue Owner_Workgroup_Name GreenString Specify the name of the person who heads the Workgroup. GreenTrue Owner_Name GreenString Owner of the CI. GreenTrue Managed_By GreenString Name of the Workgroup who manages the CI. False Classification GreenString Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\. "Server" is an example for single value in which there is no child for the parent. GreenTrue Status GreenString Status of the CI. GreenTrue LifeCycleStatus GreenString Life cycle status of the CI.  GreenTrue Criticality_Name GreenString Name of the CI Criticality. GreenTrue Customer GreenString Customer name of the CI. GreenTrue VendorName GreenString Vendor name of the CI. False LocationName GreenString Lacation of the CI. False Make GreenString Make of the CI. False Mac_Address GreenString MAC address of the CI. False IPAddress GreenString IP address of the CI. False Model_No GreenString Model number of the CI. False Rack GreenString Rack name to install the CI. False Warranty GreenString Warranty conditions for the CI. False Annual_Maintains_Contract GreenString Annual Maintenance Contract set for the CI. False Version GreenString Version details of the CI. False Description GreenString Description for the CI. False Remarks GreenString Remarks, if any. False Test_Plan_Mandatory Blueboolean Indicates the status set for testing the linked Change Record (CR). If the value is true, it is mandatory to test the linked CR and have at least one successful test result before implementation. If the value is false, it is not mandatory to test the linked CR. False Purchase_Order_No GreenString Order number of the purchase. False Server_IpAddress GreenString IP address of the Server. False Server_CPU GreenString Specify the capacity/speed, and the company name of the Hard Disk Drive. For Example: 8 Core Processor 3.5 GHz False Server_Hard_Disk_Drive GreenString Specify the capacity/speed, and the company name of the Hard Disk Drive. For Example: 250 GB 5 GHz False Server_RAM GreenString Specify the size of RAM. For Example: 8 GB False Server_NIC GreenString Details of the network card. Specify the number of components. False Server_NETWORK GreenString Details of the network that is connected to the server. For Example: LAN WLAN False Server_RAID_LEVEL GreenString Details of the RAID level. False Server_RAID_CARD GreenString Details of the RAID card. False Server_BACKUP_STATE Blueboolean Specify if the backup is required or not. False Server_BACKUP_DETAILS GreenString Specify the Backup details. False Server_OPERATING_SYSTEM GreenString Details of the operating system that is installed on the server. False Server_SERVICE_PACK GreenString Details of the Service packs that are installed on the server. False Server_INSTALLED_APPLICATIONS GreenString Details of the software applications that are installed on the server. False Server_PATCHES GreenString Details of the patches of the software application. False MVCustomFields YellowARRAY Multi-valued Custom Fields of the specified CI Classification to display the various groups in multiple row. You can specify the following values: GroupName ID AttributeSource Value False DJangoSample Responsetrue Ui tab title Network Device CI DJangoSample Requesttrue New StatusRequest Parameters Parameter Name Type Description Mandatory InstanceName GreenString Name of the Instance. For Example: Info GreenTrue Device_Host_Name GreenString Unique name of the Device or the Host. GreenTrue Serial_No GreenString Unique Serial number of the CI. GreenTrue Owner_Workgroup_Name GreenString Specify the name of the person who heads the Workgroup. GreenTrue Owner_Name GreenString Owner of the CI. GreenTrue Managed_By GreenString Name of the Workgroup who manages the CI. False Classification GreenString Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\. "Server" is an example for single value in which there is no child for the parent. GreenTrue Status GreenString Status of the CI. GreenTrue LifeCycleStatus GreenString Life cycle status of the CI. GreenTrue Criticality_Name GreenString Name of the CI Criticality. GreenTrue Customer GreenString Customer name of the CI. GreenTrue VendorName GreenString Vendor name of the CI. False LocationName GreenString Location of the CI. False Make GreenString Make of the CI. False Mac_Address GreenString MAC address of the CI. False IPAddress GreenString IP address of the CI. False Model_No GreenString Model number of the CI. False Rack GreenString Rack name to install the CI. False Warranty GreenString Warranty conditions for the CI. False Annual_Maintains_Contract GreenString Annual Maintenance Contract set for the CI. False Version GreenString Version details of the CI. False Description GreenString Description for the CI. False Remarks GreenString Remarks, if any. False Test_Plan_Mandatory Blueboolean Indicates the status set for testing the linked Change Record (CR). If the value is true, it is mandatory to test the linked CR and have at least one successful test result before implementation. If the value is false, it is not mandatory to test the linked CR. False Purchase_Order_No Order number of the purchase. False Network_IpAddress GreenString IP Address of the Network. False Network_SUBNET_MASK GreenString Subnet mask to configure the CI. False Network_GATEWAY GreenString Specify the Gateway number. False Network_NO_OF_SLOTS GreenString Number of slots available in the respective card. False Network_SLOT_NUMBERS GreenString Slot number of the CI. False Network_PORTS GreenString Number of ports available in the CI. False Network_CARD_TYPE GreenString Type of the card. False Network_VLAN GreenString Specify the VLAN. False Network_FLASH_MEMORY GreenString Details of the FLASH memory. False Network_DRAM_MEMORY GreenString Details of the DRAM memory. False Network_IOS_SOFTWARE GreenString Specify the details, if any. False Network_ACCESS_LIST GreenString Details of the access, if any. False Network_ROUTES GreenString Details of the route, if any. False Network_A_END_DESCRIPTION GreenString Specify the start point details. False Network_A_END_IP_ADDRESS GreenString Specify the start point IP. False Network_B_END_DESCTIPTION GreenString Specify the end point details. False Network_B_END_IP_ADDRESS GreenString Specify the end point IP. False Network_CIRCUIT_ID GreenString Unique identification number of the circuit. False CustomFields YellowARRAY Custom Fields of the specified CI Classification. You can specify the following values: GroupName ID Name Value False DJangoSample Responsetrue Ui tab title Multivalued Network Device CI DJangoSample Requesttrue New StatusRequest Parameters Parameter Name Type Description Mandatory Configuration_Id GreyInteger Unique Identification number of the Configuration Item. False InstanceName GreenString Name of the Instance. For Example: Info GreenTrue Device_Host_Name GreenString Unique name of the Device or the Host. GreenTrue Serial_No GreenString Unique Serial number of the CI. GreenTrue Owner_Workgroup_Name GreenString Specify the name of the person who heads the Workgroup. GreenTrue Owner_Name GreenString Owner of the CI. GreenTrue Managed_By GreenString Name of the Workgroup who manages the CI. False Classification GreenString Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\. "Server" is an example for single value in which there is no child for the parent. GreenTrue Status GreenString Status of the CI. GreenTrue LifeCycleStatus GreenString Life cycle status of the CI. GreenTrue Criticality_Name GreenString Name of the CI Criticality. GreenTrue Customer GreenString Customer name of the CI. GreenTrue Active Greyinteger Indicates the status set for the CI. If specified, the CI is enabled to display on the other pages of the application. If not specified, the CI is inactive and is not displayed on the other pages of the application. False VendorName GreenString Vendor name of the CI. False LocationName GreenString Location of the CI. False Make GreenString Make of the CI. False Mac_Address GreenString MAC address of the CI. False IPAddress GreenString IP address of the CI. False Model_No GreenString Model number of the CI. False Rack GreenString Rack name to install the CI. False Warranty GreenString Warranty conditions for the CI. False Annual_Maintains_Contract GreenString Annual Maintenance Contract set for the CI. False Version GreenString Version details of the CI. False Description GreenString Description for the CI. False Remarks GreenString Remarks, if any. False Test_Plan_Mandatory Blueboolean Indicates the status set for testing the linked Change Record (CR). If the value is true, it is mandatory to test the linked CR and have at least one successful test result before implementation. If the value is false, it is not mandatory to test the linked CR. False Purchase_Order_No GreenString Order number of the purchase. False Network_IpAddress GreenString IP Address of the Network. False Network_SUBNET_MASK GreenString Subnet mask to configure the CI. False Network_GATEWAY GreenString Specify the Gateway number. False Network_NO_OF_SLOTS GreenString Number of slots available in the respective card. False Network_SLOT_NUMBERS GreenString Slot number of the CI. False Network_PORTS GreenString Number of ports available in the CI. False Network_CARD_TYPE GreenString Type of the card. False Network_VLAN GreenString Specify the VLAN. False Network_FLASH_MEMORY GreenString Details of the FLASH memory. False Network_DRAM_MEMORY GreenString Details of the DRAM memory. False Network_IOS_SOFTWARE GreenString Specify the details, if any. False Network_ACCESS_LIST GreenString Details of the access, if any. False Network_ROUTES GreenString Details of the route, if any. False Network_A_END_DESCRIPTION GreenString Specify the start point details. False Network_A_END_IP_ADDRESS GreenString Specify the start point IP. False Network_B_END_DESCTIPTION GreenString Specify the end point details. False Network_B_END_IP_ADDRESS GreenString Specify the end point IP. False Network_CIRCUIT_ID GreenString Unique identification number of the circuit. False MVCustomFields YellowARRAY Multi-valued Custom Fields of the specified CI Classification to display the various groups in multiple row. You can specify the following values: GroupName ID AttributeSource Value False DJangoSample Responsetrue Ui tab title Desktop CI DJangoSample Requesttrue New StatusRequest Parameters Parameter Name Type Description Mandatory Configuration_Id GreyInteger Unique Identification number of the Configuration Item. False InstanceName GreenString Name of the Instance. For Example: Info GreenTrue Device_Host_Name GreenString Unique name of the Device or the Host. GreenTrue Serial_No GreenString Unique Serial number of the CI. GreenTrue Owner_Workgroup_Name GreenString Specify the name of the person who heads the Workgroup. GreenTrue Owner_Name GreenString Owner of the CI. GreenTrue Managed_By GreenString Name of the Workgroup who manages the CI. False Classification GreenString Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\. "Server" is an example for single value in which there is no child for the parent. GreenTrue Status GreenString Status of the CI. GreenTrue LifeCycleStatus GreenString Life cycle status of the CI. GreenTrue Criticality_Name GreenString Name of the CI Criticality. GreenTrue Customer GreenString Customer name of the CI. GreenTrue Active Greyinteger Indicates the status set for the CI. If specified, the CI is enabled to display on the other pages of the application. If not specified, the CI is inactive and is not displayed on the other pages of the application. False VendorName GreenString Vendor name of the CI. False LocationName GreenString Location of the CI. False Make GreenString Make of the CI. False Mac_Address GreenString MAC address of the CI. False IPAddress GreenString IP address of the CI. False Model_No GreenString Model number of the CI. False Rack GreenString Rack name to install the CI. False Warranty GreenString Warranty conditions for the CI. False Annual_Maintains_Contract GreenString Annual Maintenance Contract set for the CI. False Version GreenString Version details of the CI. False Description GreenString Description for the CI. False Remarks GreenString Remarks, if any. False Test_Plan_Mandatory Blueboolean Indicates the status set for testing the linked Change Record (CR). If the value is true, it is mandatory to test the linked CR and have at least one successful test result before implementation. If the value is false, it is not mandatory to test the linked CR. False Purchase_Order_No GreenString Order number of the purchase. False Desktop_IpAddress GreenString IP Address of the Desktop. False Desktop_CPU GreenString Specify the capacity/speed, and the company name of the Hard Disk Drive. False Desktop_Hard_Disk_Drive GreenString Specify the capacity/speed, and the company name of the Hard Disk Drive. False Desktop_RAM GreenString Specify the speed of RAM. False Desktop_NIC GreenString Details of the network card. False Desktop_NETWORK GreenString Details of the network that is connected to the CI. False Desktop_OPERATING_SYSTEM GreenString Details of the operating system that is installed on the CI. False Desktop_SERVICE_PACK GreenString Details of the Service packs that are installed on the CI. False Desktop_INSTALLED_APPLICATIONS GreenString Details of the software applications that are installed on the CI. False Desktop_PATCHES GreenString Details of the patches of the software application. False CustomFields YellowARRAY Custom Fields of the specified CI Classification. You can specify the following values: GroupName ID Name Value False DJangoSample Responsetrue Ui tab title Multivalued Desktop CI DJangoSample Requesttrue New StatusRequest Parameters Parameter Name Type Description Mandatory Configuration_Id Greyinteger Unique Identification number of the Configuration Item. False InstanceName GreenString Name of the Instance. For Example: Info GreenTrue Device_Host_Name GreenString Unique name of the Device or the Host. GreenTrue Serial_No GreenString Unique Serial number of the CI. GreenTrue Owner_Workgroup_Name GreenString Specify the name of the person who heads the Workgroup. GreenTrue Owner_Name GreenString Owner of the CI. GreenTrue Managed_By GreenString Name of the Workgroup who manages the CI. False Classification GreenString Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\. "Server" is an example for single value in which there is no child for the parent. GreenTrue Status GreenString Status of the CI. GreenTrue LifeCycleStatus GreenString Life cycle status of the CI. GreenTrue Criticality_Name GreenString Name of the CI Criticality. GreenTrue Customer GreenString Customer name of the CI. GreenTrue Active Greyinteger Indicates the status set for the CI. If specified, the CI is enabled to display on the other pages of the application. If not specified, the CI is inactive and is not displayed on the other pages of the application. False VendorName GreenString Vendor name of the CI. False LocationName GreenString Location of the CI. False Make GreenString Make of the CI. False Mac_Address GreenString MAC address of the CI. False IPAddress GreenString IP address of the CI. False Model_No GreenString Model number of the CI. False Rack GreenString Rack name to install the CI. False Warranty GreenString Warranty conditions for the CI. False Annual_Maintains_Contract GreenString Annual Maintenance Contract set for the CI. False Version GreenString Version details of the CI. False Description GreenString Description for the CI. False Remarks GreenString Remarks, if any. False Test_Plan_Mandatory Blueboolean Indicates the status set for testing the linked Change Record (CR). If the value is true, it is mandatory to test the linked CR and have at least one successful test result before implementation. If the value is false, it is not mandatory to test the linked CR. False Purchase_Order_No GreenString Order number of the purchase. False Desktop_IpAddress GreenString IP Address of the Desktop. False Desktop_CPU GreenString Specify the capacity/speed, and the company name of the Hard Disk Drive. False Desktop_Hard_Disk_Drive GreenString Specify the capacity/speed, and the company name of the Hard Disk Drive. False Desktop_RAM GreenString Specify the speed of RAM. False Desktop_NIC GreenString Details of the network card. False Desktop_NETWORK GreenString Details of the network that is connected to the CI. False Desktop_OPERATING_SYSTEM GreenString Details of the operating system that is installed on the CI. False Desktop_SERVICE_PACK GreenString Details of the Service packs that are installed on the CI. False Desktop_INSTALLED_APPLICATIONS GreenString Details of the software applications that are installed on the CI. False Desktop_PATCHES GreenString Details of the patches of the software application. False MVCustomFields YellowARRAY Multi-valued Custom Fields of the specified CI Classification to display the various groups in multiple row. You can specify the following values: GroupName ID AttributeSource Value False DJangoSample Responsetrue Ui tab title CI with Both Single and Multi Valued DJangoSample Requesttrue New StatusRequest Parameters Parameter Name Type Description Mandatory Configuration_Id Greyinteger Unique Identification number of the Configuration Item. False InstanceName GreenString Name of the Instance. For Example: Info GreenTrue Device_Host_Name GreenString Unique name of the Device or the Host. GreenTrue Serial_No GreenString Unique Serial number of the CI. GreenTrue Owner_Workgroup_Name GreenString Specify the name of the person who heads the Workgroup. GreenTrue Owner_Name GreenString Owner of the CI. GreenTrue Managed_By GreenString Name of the Workgroup who manages the CI. False Classification GreenString Classification of the CI. The classification name of the CI with the child inside should be specified as follows: For Example: "Server\\Wintel Server" is an example of Parent\\Child in which Server is the Parent and Wintel Server is the child. Both are separated using \\. "Server" is an example for single value in which there is no child for the parent. GreenTrue Status GreenString Status of the CI. GreenTrue LifeCycleStatus GreenString Life cycle status of the CI. GreenTrue Criticality_Name GreenString Name of the CI Criticality. GreenTrue Customer GreenString Customer name of the CI. GreenTrue VendorName GreenString Vendor name of the CI. False LocationName GreenString Location of the CI. False Make GreenString Make of the CI. False Mac_Address GreenString MAC address of the CI. False Model_No GreenString Model number of the CI. False SkipCR_CI_Update BlueBOOLEAN Specify the value to update the CI with CR or not. If the value is true, the CR will not get updated with the CI. If the value is false, the CR will get updated with the CI. False CustomFields Yellowarray Custom Fields of the specified CI Classification. You can specify the following values: GroupName ID Name Value False MVCustomFields YellowARRAY Multi-valued Custom Fields of the specified CI Classification to display the various groups in multiple row. You can specify the following values: GroupName ID AttributeSource Value False DJangoSample Responsetrue

Status and Error Codes

For more information, see Status and Error Messages