Service Management Help
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Report Description
On the SR Classification and Category Report, you can view two separate reports generated for the time period you specified (for a selected set of Workgroups and the selected Tenant):
- SERVICE REQUEST CLASSIFICATION: Displays count of SRs based on SR Classification
- SERVICE REQUEST CATEGORY: Displays count of SRs based on SR Category.
Click the SERVICE REQUEST CLASSIFICATION tab to view SR Classification and SERVICE REQUEST CATEGORY to view SR Category for the selected Workgroup and Tenant.
Figure: SERVICE REQUEST CLASSIFICATION tab
Figure: SERVICE REQUEST CATEGORY tab
On the table, click the SR count hyperlink to view the SR list for the selected classification or category. On the SERVICE REQUEST LIST pop-up page, click the SR ID hyperlink to view the SR details. For information about viewing reports, see Viewing Reports.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the SR CLASSIFICATION AND CATEGORY REPORT page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SR CLASSIFICATION AND CATEGORY REPORT.
Figure: CLASSIFICATION AND CATEGORY REPORT: FILTERS pop-up window
PUSH REPORT
Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.
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