SummitAI Service Management Help
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Report Description
The Incident Closure Code Report displays the count of incidents by Closure Code for the time period you specified (for a selected set of Workgroups and the selected Tenant). Under the Incident Closure Code tab, incident count by closure code is displayed. Under the Incident resolution Code tab, incident count by resolution code is displayed.
Figure: INCIDENT CLOSURE CODE REPORT
On the table, click the incident count hyperlink to view the list of incidents for the selected workgroup and closure code. On the INCIDENT LIST pop-up page, click the Incident ID hyperlink to view the incident details. For information about viewing reports, see View Reports.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the INCIDENT CLOSURE CODE REPORT page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT CLOSURE CODE REPORT page.
Figure: CLOSURE CODE Report: FILTERS pop-up window
PUSH REPORT
Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.
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