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Service Management Help

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Starting Meeting Through Microsoft Teams (Analyst)

To Start Meeting through Microsoft Teams, perform the below steps:  

  1. Select IT Clinic > User > Manage Appointments > Appointment List. The APPOINTMENT LIST page is displayed.
  2. Select the Kiosk from the drop-down list.
  3. Select the Date from the calendar.
  4. Select the required appointment. The APPOINTMENTS DETAILS pop-up is displayed.

    APPOINTMENT DETAILS pop-up
    Figure: APPOINTMENT DETAILS pop-up

  5. Click Join Microsoft Teams Meeting hyperlink. The Analyst redirected to https://teams.microsoft.com as shown below.
  6. Select Always allow teams.microsoft.com to open links of this type in the associated app check box and click Open Microsoft Teams as shown below to start the meeting in the Microsoft Teams application



  7. The Microsoft Teams app opens up as shown below.



  8. To turn on your video before a meeting, just select Turn camera on  and click Join now. By default, the camera is turned off. When your camera is off, you can see the camera icon has a bar over it Image Modified.

    Image Modified

  9. Click Leave to leave the meeting.

    Note
    titleNote:

    The below message is displayed only when users from two domain joins the same meeting via Microsoft Teams. In this case, the administrator has to allow the user to join the meeting.

    Image Modified

Meeting Controls

This section details the meeting controls of the Microsoft Teams.


Figure: Microsoft Teams - Meeting Controls


Figure: Microsoft Teams - More actions

  • Turn your camera on/off
    You might want to turn your video on and off over the course of a meeting. To turn camera on, go to the meeting controls and tap Turn camera on. If camera turned off, you will see that the camera icon has a bar over it (Image Modified).

  • Mute/ Unmute

    Click on the  (microphone) icon to mute yourself. When you mute yourself, you will see that the microphone icon has a bar over it (). To unmute yourself, click on the same icon again.

  • Share Content
    Using this option you can share your screen with the audience. Click icon and select the Desktop option (if you to want to share whole desktop) or select Window option (if you want to share a particular screen).

  • More Actions
    More actions can be taken for example Start recording, or to End meeting.

    • Start recording
    • End Meeting

  • Show conversation
    Click  (Show conversation) icon to view the Meeting Chat as shown below. Here you can chat with the Participants.


  • Show participants
    Click  (Show participants) icon to view the Participants as shown below.



  • Leave
    You can leave the meeting using the Leave option. 


Note
titleNote:

Once meeting is over, you can close the Appointment from the Resolution tab.

Select the Status from the drop-down list, type in the required information in the Remarks field, and click SUBMIT.



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