SummitAI Service Management Help
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Report Description
Impact report displays the number of incidents logged for each Change Request and Configuration Item. Click the Change Request ID or Configuration Item ID to view the CI details. For more information about viewing reports, see Standard Reports_CMDB.
Figure: IMPACT REPORT page
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the IMPACT REPORT page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the IMPACT REPORT.
Figure: IMPACT REPORT page: Filters pop-up page
EXPORT CI
Click EXPORT CI to export the Configuration item details to a Microsoft Excel sheet.
EXPORT CR
Click EXPORT CR to export the Change Request details to a Microsoft Excel sheet.
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