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Comment: Updated the code macro with the following parameter(s): [theme]
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You can retrieve the Service Request list using the following API Request with details such as Instance, Start Date, and End Date.

To authenticate the below API, see API Authentication and Authorization.

Service NameHTTP Method
SR_GetSRList 

POST


Code Block
titleSample Request
linenumberstrue
{
  "ServiceName": "SR_GetSRList",
  "objCommonParameters": {
    "_ProxyDetails": {
      "AuthType": "APIKey",
      "APIKey": "XXXXXXXXXXXXXXXXXXX",
      "ProxyID": 0,
      "ReturnType": "json",
      "OrgID": 1,
      "TokenID": ""
    },
    "Instance": "Info",
    "SrTicket_No": "",
    "SrFromDate": "",
    "SrToDate": "",
    "srStatus": "",
    "IsGetAllRequest":true
  }
}

Request Parameters

Parameter NameTypeDescriptionMandatory

Instance 

Status
colourGreen
titleString

Name of the Instance.

For Example: Info

Status
colourGreen
titletrue

SrTicket_No

Status
colourGreen
titleString

Unique Identification number of the Service Request.

Status
colourGrey
titlefalse

SrFromDate

Status
colourGreen
titleString

You can select the date range to get the list of SRs. Specify the From Date of the SRs that you want to get displayed.

The format of From Date is YYYY-MM-DD. The From Date starts from 00:00:00 hrs of the selected date.

Status
colourGrey
titlefalse

SrToDate

Status
colourGreen
titleString

You can select the date range to get the list of SRs. Specify the To Date of the SRs that you want to get displayed.

The format of From Date is YYYY-MM-DD. The To Date ends on 11:59:59 hrs of the selected date.

Status
colourGrey
titlefalse

srStatus

Status
colourGreen
titleString

Status of the SRs that should be displayed.

Status
colourGrey
titlefalse

IsGetAllRequest 

Status
colourBlue
titleBoolean

View all SRs.

  • If the IsGetAllRequest value is false, either SrTicket_No or SR Date (SrFromDate and SrToDate) or srStatus is mandatory field along with the Instance.
  • If the IsGetAllRequest value is true, the SR Date (SrFromDate and SrToDate) is mandatory along with the Instance

Status
colourGreen
titletrue

Code Block
titleSample Response
linenumberstrue
{
    "Errors": "",
    "Message": "",
    "Output": "",
    "TokenID": "585E59B9CAFC232DF669D49A11D95B6858DCB35FC05F2AF1B1BAA8C130A86854E0E9B621CAA1F287FB4087CF08A6C8650297BF273E3EDA1607935ED466105535C3422F87E0EC1B776C2D84EE8D0A2EA2048F8CBDCCF246145CEBDD8E8278B838FA9B6AE2EF9D8D48D72403A3E39F39955B5E61A48B34BA6F2A49934EDB842838842DC949B44795957F76679E1000AC0502104976210884D3E1D2D3926C7ED30BA3C0304D",
    "OrgID": 0,
    "OutputObject": [
        {
            "Org_Id": 1,
            "Ticket_ID": 942,
            "Ticket_No": "SR959",
            "Reg_Time": "2022-09-23 04:58:52",
            "Final_Approval_Time": "2022-09-23 05:04:21",
            "Status": "New",
            "Medium": "Web",
            "LoggedBy": 33,
            "LoggedBy_EmailID": harshitha.bk@symphonysummit.com,
            "ClassificationID": null,
            "Classification": "",
            "CatalogID": 1145,
            "Category": "",
            "CategoryID": 3,
            "Subject": "New Service Request raised for - Basic Category\\Line Manager catalog -",
            "Pending_Code": null,
            "PendingReason": null,
            "Severity": 6,
            "TicketNumber": "959",
            "Severity_Name": "Priority1",
            "Severity_Display": "P1",
            "PriorityName": "P1",
            "Criticality": null,
            "Criticality_Name": null,
            "Impact": null,
            "SLA": 21,
            "SLA_Name": "9/6",
            "Assigned_Workgroup": 15,
            "WG_Name": "SR Group",
            "Assigned_Engineer": null,
            "Assigned_Engineer_Name": null,
            "Assigned_Engineer_Email": null,
            "Assigned_Engineer_EmpID": null,
            "Response_Deadline": "2022-09-23 05:07:00",
            "Response_Time": null,
            "Response_SLA_Met": null,
            "Response_SLA_Reason": null,
            "Resolution_Deadline": "2022-09-23 05:08:00",
            "Resolution_Time": null,
            "Resolution_SLA_Met": null,
            "Resolution_SLA_Reason": null,
            "Closure_Code": null,
            "ClCode_Name": null,
            "Repeat_Ticket": false,
            "Reopen_Ticket": false,
            "attachments": false,
            "Information": "This is just for testing - please ignore",
            "Solution": null,
            "Userlog": null,
            "Internallog": null,
            "Caller": 33,
            "Caller_Name": "Hitha",
            "Caller_EmailID": hitha@symphonysummit.com,
            "Sup_Function": "SR",
            "Sup_Function_Name": "SR Tenant",
            "KB": null,
            "ParentTicketID": null,
            "Updated_Time1": "2022-09-23 05:04:22",
            "Updated_Time": "2022-09-23 05:04:22",
            "Schedule_Date": null,
            "Target_Completion_Date": null,
            "Resolution_SLAOfSeverity": 3,
            "UserID": 33,
            "ManualEscalationDate": null,
            "ManualEscalationLevelID": null,
            "ManualEscalationRemarks": null,
            "Impact_Name": null,
            "NotificationMethod": null,
            "ServiceRequestTypeName": "Service Catalog",
            "ServiceRequestTypeId": 0,
            "ServiceCategoryName": "Basic Category",
            "CategoryCatalogName": "Basic Category\\Line Manager catalog",
            "IsApproved": true,
            "ActualRegTime": "2022-09-23 04:58:52",
            "SR_Status": "Approved",
            "CancellationRemarks": null,
            "StrCatalogID": null,
            "ServiceCategoryId": 3,
            "Response_PriorityName": null,
            "Response_DeadlineMinutes": null,
            "ResolveSRUsingLastWO": false,
            "ClosureCategory": null,
            "EnableClosureCategory": null,
            "ResolutionCode": null,
            "ResolutionCodeName": null,
            "ClosureRemarks": null,
            "TicketClosingMode": "Auto",
            "Domain_ID": 1,
            "LoggedOn": "2022-09-23 04:58:52",
            "CC_Email": null,
            "CC_UserID": null,
            "Sub-Workgroup Name": null,
            "Customer_Name": "QA"
        }
    ],
    "OutputID": 0,
    "Input": null
}

Status and Error Codes

For more information, see Status and Error Messages.

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