With its intuitive interface, Digital Agent allows to effortlessly update, escalate, remind, reopen, cancel the tickets in Web Chat, MS Teams, or Slack channels. Whether you need to provide additional information, elevate the urgency of a ticket, or reopen a ticket, Digital Agent is here to simplify the process. Experience a new level of convenience and control with the power of intelligent automation at your fingertips.
Update Ticket
Digital Agent provides you the flexibility to modify or update a ticket through Web Chat, MS Teams, or Slack. It identifies the utterance or keywords mapped to the specific QnA. Based on the mapped utterances or keywords with QnA, the Digital Agent triggers the response.
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