Service Management Help
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Report Description
SR Status report displays the status of the SRs with information, such as SR ID, Request Time, Req Time, Status, Caller, Category, and so on for the time period you specify (and Workgroup and status you select).
Figure: SR STATUS REPORT
Note: The Pending status is now differentiated into Sub status such as Pending for Approval (Refer Back), Pending for Approval (On Hold) and Pending for Approval (Forwarded) as per the exact pending reasons to give the Analyst/Admin the clarity.
Click 
to refresh the report.
On the table, click the SR ID to view the SR details. For information about viewing reports, see Viewing Reports.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the SR STATUS REPORT page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SR STATUS REPORT.
Figure: SR STATUS REPORT: FILTERS pop up window
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The Status Filter options are enhanced to include the Pending Sub Status such as Pending for Approval(Refer Back), Pending for Approval(On Hold) and Pending for Approval(Forwarded).
Figure: FILTERS with Pending for Approval Sub Status |
PUSH REPORT
Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.
EXPORT ALL
Click EXPORT ALL to export all the records to a Microsoft Excel sheet.
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