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SummitAI Service Management Help
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What is Impact?
Impact defines the effect of an Incident on the users (how many users). You can configure and modify the Impact values for a Tenant.
To configure Impact values:
- Select Incident > Configuration > SLA Configurations > Impact.
- On the IMPACT page, click ADD NEW on the ACTIONS panel.
- Select the Tenant and type in the new Impact details. For information about the fields on the IMPACT page, see Field Description.
- Click SUBMIT. A new Impact value is configured.
Figure: IMPACT page
Anchor Field Description Field Description
Field Description
Field Description | |
Field Description |
The following table describes the fields on the IMPACT page:
Field | Description |
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DETAILS | |
Impact Name | Type in a name for the Impact. |
Sort Order | Type in a numeric value, which indicates the sequence number in which the Impact will be displayed in the Impact list on the configuration pages of the application. |
Default | Select this check box to display this Impact value as the default Impact value on the other pages of the application. |
Active | Indicates the status of the Impact value.
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ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Impact values configured for the selected Tenant.
Figure: IMPACT page: List of Impact values
Impact ID column in the LIST table displays the ID associated with every configuration.
- To edit an Impact value, click the Impact Name. Make appropriate changes and click SUBMIT.
- To display the inactive Impact values, click the Include Inactive check box.
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When the Impacts are displayed under the LIST table, the button ADD NEW and IMPORT are displayed on the ACTIONS panel.
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