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SummitAI Service Management Help

url

http://summitconfluence.symphonysummit.com:8090/display/PD/Service+Management
Contents

Service Portfolio Management

Analysts
Creating Service Portfolio Records (SPRs)
Administrators
Configuring Category
Configuring Classification
Configuring Portfolio Record Approver
Configuring Priority Matrix
Configuring Risk
Configuring Impact_SPM
Configuring Urgency
Configuring Priority

The Analysts are the single point of contact between End Users and the IT Service Management of the organization. They are the first contact in an organization for any and all IT questions. 

You, as an Analyst, can perform the following actions in the Service Portfolio Management module:


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truenoneRelease Noteshttp://summitconfluence.symphonysummit.com:8090/display/PD/SUMMIT+Release+NotestruenoneInstallation Guide http://summitconfluence.symphonysummit.com:8090/display/PD/Installation+GuidetruenoneOther Documents http://summitconfluence.symphonysummit.com:8090/display/PD/Other+Documents1

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