SummitAI Service Management Help
urlWhat is Priority?
Based on the Priority of the Service Portfolio Records (SPRs), the SLA is calculated. You can add and modify the Priority values of SPRs under a Tenant.
To configure Priority:
- Select Portfolio > Configuration > Priority.
- On the PRIORITY page, click ADD NEW on the ACTIONS panel.
- Select the Tenant, type in the new Priority details. For information about the fields on the PRIORITY page, see Field Description.
Click SUBMIT. The new Priority value is saved.
Figure: PRIORITY page
Field Description
The following table describes the fields on the PRIORITY page:
Field | Description |
|---|---|
DETAILS | |
Priority Name | Type in a name for the Priority. |
Sort Order | Type in the sequence number to indicate the position of the value in the Priority list. |
Default | Select the check box to make the Priority as default value. |
Active | Indicates the status of the Priority value.
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ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the PRIORITY page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Priority values configured for the selected Tenant.
Figure: PRIORITY page: List of Priority values
- To edit a Priority value, click the Priority Name. Make appropriate changes and click SUBMIT.
- To display the inactive Priority values, click the Include Inactive check box.
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When the Priority values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Priority value. |
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