SummitAI Service Management Help
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What is a Classification?
A Classification is referred as the various types of Knowledge Records (KRs) that are created by the Analysts in an organization. You can add and modify Classification details for an Tenant.
To configure Classification:
- Select Knowledge > Configuration > Classification.
- On the CLASSIFICATION page, click ADD NEW on the ACTIONS panel.
- Select Tenant and type in the new Classification name. For information about the fields on the CLASSIFICATION page, see Field Description.
- Click SUBMIT. A new Classification is configured.
Figure: CLASSIFICATION page
Field Description
The following table describes the fields on the CLASSIFICATION page:
Field | Description |
|---|---|
DETAILS | |
Classification Name | Enter the name for the Classification. This is a mandatory field. |
Default | Select this check box to display the Classification as a default selection on other pages of the application. |
Active | Indicates the status set for a Classification.
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ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the CLASSIFICATION page.
SHOW LIST
Click SHOW LIST to display the LIST showing all the configured Classification for the selected Tenant.
Figure: CLASSIFICATION page: List of Classifications
Classification ID column in the LIST table displays the ID associated with every configuration.
- To edit a Classification, select the configured Classification. Make appropriate changes and click SUBMIT.
- To display the inactive Classification, click the Include Inactive check box.
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