Click RELATIONSHIP to view the relationship of the CI with the other CIs. You can view the Parent CI, Child CI, Peer CI, and Service CI. - Parent CI is shown in blue color, Child CI is shown in white color, Peer CI is shown in red color, Service CI is shown in yellow color in the diagram.
- Move around the CI icons for better readability. Click the Restore button to restore diagram to the original form.
- Upon double-clicking a CI, it's immediate Child/Peer CI(s) is expanded and shown. The number of relationships a CI has with other CIs is displayed under the CI node within parenthesis.
Figure: RELATIONSHIP pop-up page (System-Defined Classifications)
Figure: RELATIONSHIP pop-up page (User-Defined Classifications)
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| The CIs belonging to the User-Defined Classifications are displayed by a different icon for indication purposes only. |
Also, all the linked CIs status (Up, Down, Under Maintenance, etc.) is displayed in different colors based on the devices monitored in the SummitAI IT Operations Management. Note |
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| - Blue color denotes that device is UP, Red color denotes that device is DOWN, and Yellow color denotes Alert.
- The Parent CI is displayed at the center and highlighted in dark blue by default.
- On selecting any related CI, the CI moves to the center and is highlighted in light blue.
- You can Zoom in or Zoom out by mouse scrolling.
- You can drag and drop the CIs, to arrange the Relationship view.
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The following context menu is displayed upon right-clicking the Relationship canvas. Figure: Context Menu
- View CI Details: Upon clicking this menu, the user is directed to the Details page of the selected CI to view the complete CI details. For example, see the following screen shot:
Figure: Example CI Details page
View Relationship Details: Click this menu item to view the relationships of the selected CI or Service. The RELATIONSHIP DETAILS page of a CI displays the linked Incident, Service Request, Change, and/or Problem module tiles along with the CI Info tile. The CI Info tile includes details, such as Serial No, Classification, Host Name, Owner Workgroup, Criticality, IP Address, Description, and Status. The RELATIONSHIP DETAILS page of a Service displays the linked Incident and/or Service Request module tiles along with the CMDB Service Info tile. The CMDB Service Info tile includes details such as, Service Name, Start Date, Service Owner, Description, and Status.
Figure: Configuration Item – RELATIONSHIP DETAILS pop-up page
Figure: Service – RELATIONSHIP DETAILS pop-up page
- Close Menu: Upon clicking this menu, the context menu pan is closed.
PRINT Click to print of the CI relationship structure displayed on the pop-up page. EXPORT TO EXCEL Click to export and download the CI relationship structure data to a Microsoft excel sheet. |