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SummitAI Service Management Help
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You can chat with the assigned Analyst to know the updates about the Incident logged for you.
To chat with Analysts:
- Select Incident > User > My Incidents. The MY INCIDENTS page is displayed.
- Select an Incident. On the INCIDENT ID page, click the icon. The Chat pop-up page is displayed.
Figure: INCIDENT ID page
Figure: Chat pop-up page - Type in the text box and press ENTER. The Analyst receives the chat communication in a Chat window.
The following table explains the availability status of the Analyst/End User for Chat functionality.
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Away | |
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Unlocked | |
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Server Disconnected | |
Server Reconnect |
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