SummitAI Service Management Help
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What is a Category?
A Category is a group, representing the type of a Problem Record (PR). The PRs raised by Problem Managers or users with required access are grouped based on these Categories and assigned to respective Analysts to provide a solution to the PR . You can add and modify Category details for a Tenant.
To configure Category:
- Select Problem > Configuration > Category.
- On the CATEGORY page, select the Tenant. A list of all the configured Categories for the selected Tenant is displayed under the DETAILS section.
Figure: CATEGORY page
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3. Right-click on any one of the configured Categories, a pop-up list is displayed with the following options:
- Create Root Node: Click this option to create a new Root Node/Category. A new Node/Category is created at the top of the configured Node list.
- Create Child Node: Click this option to create a Child Node/Category. A Child Node/Category will be created for the Node/Category on which you have right clicked.
- Rename: Click this option to rename a Node/Category.
- Deactivate : Click this option to deactivate a Node/Category.
- Set as Default: Click this option to set a Node/Category as Default Node/Category.
4. Click SUBMIT to save the changes.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the CATEGORY page.
EXPAND ALL
Click EXPAND ALL to expand all the configured categories. To display the inactive Categories, click the Include Inactive check box.
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When the expanded Category list are displayed under the DETAILS section, the COLLAPSE ALL action is displayed on the ACTIONS panel. Click COLLAPSE ALL to collapse the Category list. |
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