Service Management Help
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Report Description
Rejected Service Request Report displays the list of all SRs rejected during the time period you specified (for a selected set of Workgroups and the selected Tenant).
Figure: REJECTED SERVICE REQUEST REPORT page
On the table, click the SR ID to view the SR details. For information about viewing reports, see Viewing Reports.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the REJECTED SERVICE REQUEST REPORT page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the REJECTED SERVICE REQUEST REPORT.
Figure: REJECTED SERVICE REQUEST REPORT: FILTERS pop-up window
PUSH REPORT
Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.
EXPORT ALL
Click EXPORT ALL to export all the records to a Microsoft Excel sheet.
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