Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Published by Scroll Versions from space WSSM1 and version Alps_Sp1

SummitAI Service Management Help

Scroll ignore
scroll-pdftrue
scroll-officetrue
scroll-chmtrue
scroll-docbooktrue
scroll-eclipsehelptrue
scroll-epubtrue
scroll-htmltrue
#72B0DE#72B0DEService Request Management

Concepts

End Users

trueAnalysts

Administrators

Reports

On the FILTERS pop-up page of the SERVICE REQUEST LIST page, you can create Views to display list of Service Requests.

To create or update views:

  1. Select Request > User > Manage Service Requests > View Service Request List.
  2. Click Filters icon on the ACTIONS panel of the page.
  3. On the FILTERS pop-up page under the BASIC tab, click the Create View icon.
  4. Type in the name of the View in the Enter View Name text box. Select the other filter options you want to apply in the view from the BASIC tab and the ADVANCED tab (see: Filters under Actions).
  5. Click SAVE. A new View is created.


Scroll ignore
scroll-pdftrue
scroll-officetrue
scroll-chmtrue
scroll-docbooktrue
scroll-eclipsehelptrue
scroll-epubtrue
scroll-htmltrue
1

Release Notes | Installation Guide | Other Documents