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SummitAI Service Management Help

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#72B0DE#72B0DEService Request Management

Concepts

End Users

Analysts

trueAdministrators

Reports

You can configure which are the fields to be displayed on the SERVICE REQUEST DETAILS page for the End Users. Based on the configuration, only the selected fields appear to the End User in the same sort order.

To Configure End User SR Details Page:

  1. Select Request > Configuration > Service Request Masters > End User SR Details Page.
  2. On the END USER SR DETAILS page, select the Tenant.
  3. Select the Customer name in the Customer list box. Select the Active check box, if you want to make the configuration active.
  4. Drag and drop the attributes to the highlighted box. The attributes kept in the highlighted box do not appear on the SERVICE REQUEST DETAILS page. Only the attributes on the left side appear on the SERVICE REQUEST DETAILS page according to their sort order.
  5. Click SUBMIT.

    End User SR Details page
    Figure: End User SR Details page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the END USER SR DETAILS page:

SHOW LIST

Click SHOW LIST to view the list of configured customers.


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