SummitAI Service Management Help
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Report Description
The Incident Trend report displays the Incident count for a selected period. It is calculated based on the Responded Workgroup and Assigned Workgroup.
Figure: INCIDENT TREND Report
You can view the bar graphs representing the Incidents Created, Incidents Responded, Response SLA %age Met, and Resolution SLA %age Met. For information about viewing reports, see View Reports.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the INCIDENT TREND page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT TREND report.
Figure: INCIDENT TREND report: FILTERS pop-up page
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the report data to a Microsoft Excel sheet.
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