SummitAI Service Management Help
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Report Description
Service Request trend by catalog report displays the count of service requests logged by catalog week wise for the time period you specified (for a selected set of Workgroups and the selected Tenant).
Figure: SERVICE REQUEST TREND BY CATALOG page
On the table, click the SR count hyperlink to view the SR list for the selected closure type. On the SERVICE REQUEST LIST pop-up page, click the SR ID to view the SR details. For information about viewing reports, see Viewing Reports.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the SERVICE REQUEST TREND BY CATALOG page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SERVICE TREND BY CATALOG report.
Figure: SERVICE REQUEST TREND page: Filters pop-up page
PUSH REPORT
Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.
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