Versions Compared

Old Version 6

changes.mady.by.user Shilpa K

Saved on

compared with

New Version 7

changes.mady.by.user Shilpa K

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Updated the panel macro with the following parameter(s): [bgColor]

SummitAI Service Management Help

Scroll ignore
scroll-pdftrue
scroll-officetrue
scroll-chmtrue
scroll-docbooktrue
scroll-eclipsehelptrue
scroll-epubtrue
scroll-htmltrue
#72B0DE#72B0DE#F0F0F0Incident Management

Concepts

End Users

Analysts

Administrators

Reports

Scroll export button
scopecurrent
template-id4fda9400-a7df-4ede-a95f-e4ae5fcf4796
captionDownload this Page
add-onScroll PDF Exporter

You can chat with the assigned Analyst to know the updates about the Incident logged for you.

To chat with Analysts:

  1. On the INCIDENT ID page, click . A chat pop-up window is displayed.

    Chat pop-up page
    Figure: Chat pop-up page
  2. Type in the text box and press ENTER. The Analyst receives the chat communication in a Chat window.


    Figure: Chat Notification

The following table explains the availability status of the Analyst/End User for Chat functionality.

Color

Availability Status

Available

Offline

Away

Locked

Unlocked

Server Connected

Server Disconnected

Server Reconnect

Note
titleNotes:
  • You can use the chat option if it is configured on the Server.
  • If the basic chat is configured on the Application Settings page, the basic chat functions are available to the End User.
  • Once chat Invite icon is clicked, Analyst gets a notification e-mail with the chat link. The link is active for a time duration specified by the user. After the specified  duration the chat link becomes inactive and user needs to send a new chat request.


Scroll ignore
scroll-pdftrue
scroll-officetrue
scroll-chmtrue
scroll-docbooktrue
scroll-eclipsehelptrue
scroll-epubtrue
scroll-htmltrue
1

| |