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Comment: Published by Scroll Versions from space WSDA and version DigitalAgent2.0.5

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  • Automated Support for hybrid users through MS Teams channel.
  • Increased CSAT and efficiency with useful chat support. 


Prerequisites:

  1. Set up Azure Bot channel Service - For more information, see here. (Customer needs to register for Azure Bot channel resource. There are free & Premium tiers are available for customer to leverage based on their environment. The pricing details for Azure Bot service can be explored here.)
  2. Set up Microsoft Teams App - For more information, see here. (Customer needs to have required subscriptions for Microsoft Teams App.)
  3. Customer needs to provide Microsoft Graph API Access to look up user in Azure Active Directory to get their profile information. For more information, see here.
  4. The app (Digital Agent) must be published or enabled to have access by the end-user. For more information on how to search and add a required app, refer to Add an App to Microsoft Teams. 
  5. The end user email ID must be same for Summit application and Microsoft Teams account. The Digital Agent conversation will start only for valid users registered in Summit application. 

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