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- If we select all locations, the live agent and end user will not get connected.
- Select a particular location for a particular Workgroup.
- If the end user does not have the location being configured, then the Digital Agent will trigger the alternative flow.
- The Live Agent can access the Live Chat icon
 only from the Summit application. This icon is not present in MS Teams or Slack. - The same set of LAT operations is applicable for MS Teams as well. However, the LAT in MS Teams and Slack does not have the reset option.
- MS Teams and Slack does not have the analyst module. The analyst module is only in the web chat of Summit application.
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Skill-based Routing in Live Agent Transfer
When an end user is conversing with the Digital Agent and requests for Live Agent Transfer, by default, based on the configuration of end user location and the Workgroup location, the routing of LAT happens. However, the Digital Agent can also connect to a Live Agent based on the skills.
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