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SummitAI Service Management Help

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After a Knowledge Record is created, the Workgroup Owner should authorize the Knowledge Record. The Authorizer can also edit the KR if required.

To authorize a Knowledge Record:

  1. Click Knowledge > User > Knowledge Record List.
  2. On the KNOWLEDGE RECORD LIST page,   click the Filters icon on the ACTIONS panel and select Submitted in Status drop-down list and click SUBMIT.Click the KR ID from the LIST on the KNOWLEDGE RECORD LIST page.Image Removed
  3. Figure: On the KNOWLEDGE RECORD DETAILS page: ACCESS tab
    Click ID page, click APPROVAL on the ACTIONS panel. The APPROVAL pop-up page is displayed.
    APPROVAL pop-up pageImage Removed
    APPROVAL pop-up pageImage Added
    Figure: APPROVAL pop-up page

  4. Select Authorized in the Approval Status drop-down list, specify the remarks and click SUBMIT to authorize the Knowledge Record.


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