Service Management Help
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Report Description
Feedback report displays the list of SRs with the employees feedback comments and ratings. You can also view a graphical report on the average feedback rating for the Service requests and employee feedback for the Service requests that was provided for the previous six months.
Feedback Trend for previous 6 months: This section displays feedback trend for last 6 months for each question.
Average Feedback Rating: This section displays average feedback rating for each feedback question.
Figure: FEEDBACK REPORT page
On the FEEDBACK QUESTIONS table, you can view all the configured feedback questions. On the FEEDBACK table, you can view a list of SRs with the comments and feedback ratings provided for each question. Click the SR ID to view the SR details. For information about viewing reports, see Viewing Reports.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the FEEDBACK REPORT page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the FEEDBACK REPORT.
Figure: FEEDBACK REPORT: FILTERS pop-up window
PUSH REPORT
Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.
EXPORT ALL
Click EXPORT ALL to export all the records to a Microsoft Excel sheet.
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