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You can reset password of other users using the Master Reset/Unlock icon. This icon is displayed only for Administrators with Keyword Access.

To reset User's password:

1. On the ACCOUNT MANAGEMENT page, click the MASTER RESET/UNLOCK icon.
2. On the MASTER RESET/UNLOCK page, name and login name are displayed.
   
   
   Figure: MASTER RESET/UNLOCK page
   
   
3. Specify the password and click NEXT.
4. On the MASTER RESET/UNLOCK page, select the Keyword as Master Reset.
5. Specify the User's login name and a new password. Click SUBMIT.
   
   
   Figure: MASTER RESET page
6. The new password details are sent to the User's registered Mobile number.

MASTER RESET Using OTP

The Administrators can also Master Reset user passwords using OTPs provided by the End Users. This provides an additional layer of security while resetting user password. If the OTP Configuration For option is selected as Admin and Enable OTP option is checked on the SECURITY QUESTION MAPPING page (see: Securing Question Mapping), the OTP field is available to the Administrators for Master Reset/Unlock option on the ACCOUNT MANAGEMENT page. 

To reset User's password using OTP:

1. On the ACCOUNT MANAGEMENT page, click the MASTER RESET/UNLOCK icon.
2. On the MASTER RESET/UNLOCK page, name and login name are displayed.
   
   
   Figure: MASTER RESET/UNLOCK page
   
   
3. Specify the password and click NEXT.
4. On the MASTER RESET/UNLOCK page, select the Keyword as Master Reset.
5. Specify and search the User's login name and click SEND OTP.
   
   
   Figure: MASTER RESET page
   
   
6. An OTP is sent to the User's registered Mobile number.
7. Specify the OTP shared by the User in the OTP field. Click SUBMIT to reset the password. 
   
   
   Figure: MASTER RESET page
   
   
8. The new password details are sent to the User's registered Mobile number.