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You can update multiple Services using the Service Import Template. A unique field with options – Service Name and Service ID is enabled. Unique field is mandatory and this criteria will update the existing service in the application. 

To Update Services: 

1. Click CMDB > User > Manage Configuration Items > Import > Import Service.  

      2. In the General tab, select the required Tenant in the Tenant drop-down list.  

   3.Click SUBMIT. A table listing uploaded Services sheet is displayed. Select the sheet to import the Services. For information about      the fields under the GENERAL tab, see  Field Description .in  Importing Services

Figure: IMPORT SERVICES – Import type: Update 

  4. A table listing mapped data from the template in the Source field and the attributes in the Destination field is displayed. Select the required options if not already selected. For information about the fields under the  MAPPING  tab, click NEXT. 

Figure:  IMPORT SERVICES -Mapping tab. 

5.A table listing all the added Assets is displayed under PREVIEW tab. For information about fields under the PREVIEW tab.

Figure:  IMPORT SERVICES -Preview tab 

Consider the following scenarios to know about when the services that you want to update through excel / spreadsheet will be discarded. 

Scenario 1: Consider Service with name Service 1 which is added two times in the excel sheet to be uploaded. Then both are discarded. 

Scenario 2: Consider Service with name Service 2. If Service 2 does not exist in application, then entire row is discarded from excel. This is because only if Service 2 exists in’ application it can be updated from excel. An error message “Invalid Service Name” is displayed. 

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