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You can create a Work Order for Incident Management (IM) using the following API Request.
To authenticate the below API, see API Authentication and Authorization.
| Service Name | HTTP Method |
|---|---|
| WO_CreateORUpdateWorkOrder | POST |
| Code Block | ||||
|---|---|---|---|---|
| ||||
{
"ServiceName": "WO_CreateORUpdateWorkOrder",
"objCommonParameters": {
"_ProxyDetails": {
"ProxyID": 0,
"OrgID": "1",
"ReturnType": "JSON",
"AuthType": "APIKey",
"APIKey": "**************"
},
"oWorkorderParam": {
"IsWebServiceRequest": true,
"LoggedAnalystEmailID": "abc@xyz.in",
"_Sup_Function": "Info",
"_Status": "New",
"Module": "IM",
"ModuleTicketNumber": "123",
"_Classification_Name": "Alpha",
"_Assigned_WorkGroup_Name": "abc",
"Priority_Name": "Priority-1",
"Symptom": "Symptom",
"_Description": "_Description",
"CustomFields": [
{
"GroupName": "ServiceNow Details",
"Attribute_Name": "Ticket No.",
"Attribute_Value": "#Attribute_Value1#"
}
]
}
}
}
|
Request Parameters
| Parameter Name | Type | Description | Mandatory | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
IsWebServiceRequest |
| Is the Request from Web Service? |
| ||||||||||||
LoggedAnalystEmailID |
| E-mail Id of the logged-in analyst. Note: |
| ||||||||||||
_Sup_Function | STRING | The name of the instance code. It defines a business unit, an entity, or a department in an organizational hierarchy. For Example: Info | TRUE | ||||||||||||
_Status |
| Status of the Work Order. The value of the Status should be Assigned for this Request. |
| ||||||||||||
Module | STRING | The name of the module. For Example: Incident Management (IM). | TRUE | ||||||||||||
ModuleTicketNumber |
| The module ticket number of Incident Management. |
| ||||||||||||
_Classification_Name | STRING | The name of the classification of a Incident Management. | TRUE | ||||||||||||
| Priority_Name | STRING | The name of the Priority of a of Incident Management. |
| ||||||||||||
Symptom |
| The symptom of the Work Order. |
| ||||||||||||
_Description |
| The description for the Work Order. | | ||||||||||||
| _Assigned_WorkGroup_Name |
| Workgroup defines a group of members in an Instance or a unit of an organization. |
| ||||||||||||
| CustomFields |
| The custom fields of the specified Work Order.
|
|
| Code Block | ||||
|---|---|---|---|---|
| ||||
{
"Errors": "",
"Message": "Successfully WorkOrder Added : WO654",
"OrgID": 0,
"Output": null,
"OutputID": 0,
"OutputObject": null,
"TokenID": "10505968279EFE37030E29C050C9C8C332E6201838557D5260ACB41B909C15F6D47406ECFA46909C78C77E48977DD3059A7DC4266FDD8DEBCC8E51626F3277C167D0A384BDA3D4EFF7A6B4CFF5993106C1E4BE965E5660CEE1D8566C459887C53FCB955D16D999A80FDA5477B28E8515",
"TicketID_Encrypted": null,
"TicketID_Internal": 1651,
"TicketNo": 654
} |
Status and Error Codes
For more information, see Status and Error Messages.
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