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You can update an existing Service Request using the following API Request with details such as Status, Impact Name, Priority Name, Internal Log, and User Log.
To authenticate the below API, see API Authentication and Authorization .
Service Name HTTP Method SR_UpdateServiceRequest POST
Ui tabs Ui tabSample Requesttrue Assigned Status Request ParametersParameter Name Type Description Mandatory IncidentTicketID
The logged Service Request number .Org_ID
Unique Identification number of an Organization. Status
Status of the Service Request.
The value of the Status should be Assigned for this Request
Sup_Function
Name of the Instance.
For Example: Info
WorkGroupName
Name of the assigned Work Group. UrgencyName
Name of the Urgency.
For example, High or Medium or Low.
ImpactName
Name of the Impact.
For Example: High or Medium or Low
PriorityName
Name of the Priority. SLAWindowName
Name of the SLA Window. InternalLog
Type in the SR information that you want to share with other members of your team or the members of other related Workgroups. UserLog
Type in the SR information that you want to share with the End User through an E-mail .
Sample Responsetrue
Ui tabSample Requesttrue In-Progress Status Request ParametersParameter Name Type Description Mandatory IncidentTicketID
The logged Service Request number .Org_ID
Unique Identification number of an Organization. Status
Status of the Service Request.
The value of the Status should be In-Progress for this Request
Sup_Function
Name of the Instance.
For Example: Info
WorkGroupName
Name of the assigned Work Group. AssignedEngineer
E-mail ID of the Assigned Engineer. UrgencyName
Name of the Urgency.
For example, High or Medium or Low.
ImpactName
Name of the Impact.
For Example: High or Medium or Low
PriorityName
Name of the Priority. SLAWindowName
Name of the SLA Window. InternalLog
Type in the SR information that you want to share with other members of your team or the members of other related Workgroups. UserLog
Type in the SR information that you want to share with the End User through an E-mail .
Sample Responsetrue
Ui tabSample Requesttrue Pending Status Request ParametersParameter Name Type Description Mandatory IncidentTicketID
The logged Service Request number .Org_ID
Unique Identification number of an Organization. Status
Status of the Service Request.
The value of the Status should be Pending for this Request
Sup_Function
Name of the Instance.
For Example: Info
WorkGroupName
Name of the assigned Work Group. AssignedEngineer
E-mail ID of the Assigned Engineer. PendingReason
Pending reason for the Service Request. UrgencyName
Name of the Urgency.
For example, High or Medium or Low.
ImpactName
Name of the Impact.
For Example: High or Medium or Low
PriorityName
Name of the Priority. SLAWindowName
Name of the SLA Window. InternalLog
Type in the SR information that you want to share with other members of your team or the members of other related Workgroups. UserLog
Type in the SR information that you want to share with the End User through an E-mail .
Sample Responsetrue
Ui tabSample Requesttrue Resolved Status Request ParametersParameter Name Type Description Mandatory IncidentTicketID
The logged Service Request number .Org_ID
Unique Identification number of an Organization. Status
Status of the Service Request.
The value of the Status should be Resolved for this Request.
Sup_Function
Name of the Instance.
For Example: Info
WorkGroupName
Name of the assigned Work Group. AssignedEngineer
E-mail ID of the Assigned Engineer. Solution
Specify the solution for resolving the Service Request. ResolutionCode
Name of the resolution code .
Note: It is applicable only for the manual closure.
ClosureCode
Name of the closure code of the SR.
Note: It is applicable only for the auto closure.
InternalLog
Type in the SR information that you want to share with other members of your team or the members of other related Workgroups. UserLog
Type in the SR information that you want to share with the End User through an E-mail .
Sample Responsetrue
Ui tabSample Requesttrue Closed Status Request Parameters Parameter Name Type Description Mandatory IncidentTicketID
The logged Service Request number .Org_ID
Unique Identification number of an Organization. Status
Status of the Service Request.
The value of the Status should be Closed for this Request.
Sup_Function
Name of the Instance.
For Example: Info
WorkGroupName
Name of the assigned Work Group. AssignedEngineer
E-mail ID of the Assigned Engineer. Solution
Specify the solution for resolving the Service Request. ResolutionCode
Name of the resolution code .
ClosureCode
Name of the closure code of the SR.
Note: It is applicable only for the manual closure.
InternalLog
Type in the SR information that you want to share with other members of your team or the members of other related Workgroups. UserLog
Type in the SR information that you want to share with the End User through an E-mail .
Sample Responsetrue
Ui tabSample Requesttrue Cancelled Status Request Parameters Parameter Name Type Description Mandatory IncidentTicketID
The logged Service Request number .Org_ID
Unique Identification number of an Organization. Status
Status of the Service Request.
The value of the Status should be Closed for this Request.
Sup_Function
Name of the Instance.
For Example: Info
WorkGroupName
Name of the assigned Work Group. AssignedEngineer
E-mail ID of the Assigned Engineer. CancellationRemarks
Specify the cancellation remarks for cancelling the Service Request. InternalLog
Type in the SR information that you want to share with other members of your team or the members of other related Workgroups. UserLog
Type in the SR information that you want to share with the End User through an E-mail .
Sample Responsetrue
Status and Error Codes For more information, see: Status and Error Messages .
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