Service Management Help
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Report Description
Top Twenty Callers for Service Requests Report displays the list of top 20 callers for the time you specified (for a selected set of Workgroups and the selected Tenant).
Figure: TOP 20 CALLERS FOR SERVICE REQUESTS REPORT
On the table, click the SR ID hyperlink to view the SR details. For information about viewing reports, see Viewing Reports.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the TOP 20 CALLERS FOR SERVICE REQUESTS REPORT page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the TOP 20 CALLERS FOR SERVICE REQUESTS REPORT.
Figure: TOP 20 CALLERS FOR SERVICE REQUESTS REPORT: FILTERS pop-up window
PUSH REPORT
Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.
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