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Service Management Help

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The Analysts are the single point of contact between End Users and the IT Service Management of the organization. They are the first contact in an organization for any and all IT questions. The Service Requests logged by the End Users are assigned to the Analysts. The Analysts troubleshoot the Service Requests and provide a solution to the End Users.


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You, as an Analyst, can perform the following key actions in the Service Request Management module:


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