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Service Management Help
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Administrators are the users with special privileges who can configure the SUMMIT Suite as per the organization's requirements. They have access to configure the various options in the application, which are then available to the Analysts and End Users.
You, as an Administrator, can perform the following actions in the Call Management module:
- Configure the Call Management module, see Configuring Call Management Module.
- Configure Call Types for Call Management, see Configuring Call Types.
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