SummitAI Service Management Help
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Report Description
This report displays the count of incidents resolved in the first call during the time period you specified (for a selected set of Workgroups and the selected Tenant).
Figure: INCIDENT FCR REPORT
On the table, click the Incident count hyperlink to view the incident list for the selected priority and FCR status. On the INCIDENT LIST pop-up page, click the Incident ID hyperlink to view the incident details. For information about viewing reports, see View Reports.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the INCIDENT FCR REPORT page:
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT FCR REPORT page.
Figure: FCR REPORT: FILTERS pop-up page
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.
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