SummitAI Service Management Help
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Report Description
The Incident Response & Resolution Time Trend report displays the count of Incidents resolved and Incidents responded. It also displays Average Response Time and Resolution Time. For information about viewing reports, see Viewing Reports.
Figure: INCIDENT RESPONSE & RESOLUTION TIME TREND Report
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the INCIDENT RESPONSE & RESOLUTION TIME TREND page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT RESPONSE & RESOLUTION TIME TREND page.
Figure: RESPONSE & RESOLUTION TIME TREND report: FILTERS pop-up page
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the report data to a Microsoft Excel sheet.
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